Page 27 - SAMENA Trends - March-April 2023

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

national and international footprint. Mobily
maintains full connectivity solutions
with reliable secure networks that cover
Mobily’s local and international network,
global POPs, submarine cable systems
through various land stations, neutral JED1
IX and data centers. These investments
all form important pillars under Mobily’s
digital hub which seeks to create a holistic
communications ecosystem deploying
a number of different technologies and
solutions to meet growing demand for
innovative services. This is built upon a
range of achievements that include the
JED1 IX international Internet exchange
which is helping to fuel the region’s
digital economy while also enhancing the This enables the establishment of full
experience of internet users. The JED1 between Europe, Asia, and Africa and aims carrier-neutral Internet Exchange (IX) in the
IX acts as a neutral interconnection hub, to improve the peering ecosystem in the JED1 datacenter facility. With these sizable
which makes it the ideal commercial choice region. Central to this approach is Mobily’s investments in regional and international
for global and regional ISPs, operators, focus on carrier neutrality, which is why the connectivity, Mobily aims to strengthen its
OTTs, content providers, and enterprises company recently partnered with Equinix, a position as a leading digital enabler and
to land and peer in Jeddah, making it a top-tier and the largest global data center strategic partner for operators and digital
significant gateway for traffic which in and Internet Exchange platform provider. ecosystem players.
turn places Saudi Arabia as a digital hub

During the ICT Indicators Forum CST Announces Mobily as the Winner of
the Customer Experience Awards 2022

During the ICT Indicators Forum, held on the
8th of March 2023, the Communications,
Space & Technology Commission (CST)
announces Mobily as the winner of the
Customer Experience Awards 2022
for achieving the award’s international
standards based on customer votes.
The award aims to enhance the user’s
experience and raise competitiveness
among service providers in the Kingdom.
The Award includes a number of criteria
based on the outputs of periodic surveys
on the user’s satisfaction indicator, the Net
Promoter Score (NPS) index, in addition to
measuring the user's effort in accessing
services, and the rate of escalated
complaint received by CST on service
providers. This award stems from the CST’s
efforts to encourage positive competition
among service providers, resulting in
better sector products that improve the
user experience, as well as developing
communications services in accordance
with international best practices for service
quality.

27 MARCH-APRIL 2023