Page 145 - SAMENA Trends - July-August 2022

REGULATORY & POLICY UPDATES SAMENA TRENDS

Jordan

The Telecommunications Regulatory Commission (TRC) received importance of the commission's role in protecting beneficiaries'
4,103 complaints during the first six months of 2022, according interests in regard to telecom, information technology, and postal
to the Petra. 3,752 complaints were addressed and solved, services and its keenness to ensure that operating companies
constituting 92% of the total grievances number, compared to last provide "high" level services at affordable prices. TRC is constantly
year and for the same period, which amounted to 3,826, the TRC implementing and launching various awareness campaigns that
added. Complaints included 3,215 relating to Internet services, address serves beneficiaries' interests on various media outlets
770 on mobile phone services, 83 for landline subscriptions, 32 for and the commission's social media platforms. In addition, he said
post services, and 3 for "qualitative approvals," the TRC noted. Work that the TRC outlines necessary awareness plans in accordance
is underway to address complaints, as some solutions require with developments in the telecom sector, which is characterized
technical teams' visits to field sites to conduct the necessary by dynamic and rapid changes.
technical examinations for coverage complaints and complete (July 22, 2022) https://www.jordannews.jo
coordination procedures with the companies concerned in this
regard, TRC said. TRC Chairman, Bassam Sarhan, stressed the

Kuwait

The Communication and Information Technology Regulatory our economy with innovative ideas and solutions." Rico Lin, CEO
Authority (CITRA) has granted permission to HUAWEI CLOUD of Huawei Kuwait, said, "The demand for digital services among
to offer cloud services in Kuwait as the GCC country pursues a Kuwait's enterprises continues to rise. HUAWEI CLOUD services
cloud-first policy. With the new development, Huawei will deliver in Kuwait will ensure these enterprises will have access to world-
innovative cloud services to support Kuwait's 2035 vision, leading cloud services to help them drive their business and
which seeks to create a diversified, sustainable economy. The services further and keep innovating as per customers’ needs and
announcement represents a key milestone in HUAWEI CLOUD ambitions. Further, our fast-expanding cloud marketplace ensures
offerings committed to support Kuwait digital transformation that we can support our partners' future growth in the digital era."
journey, and demonstrates HUAWEI CLOUD's growing profile in HUAWEI CLOUD is building the Cloud Foundation for an Intelligent
Kuwait and the region as part of its global presence. HUAWEI World with Everything as a Service. HUAWEI CLOUD approach is all
CLOUD has emerged as an essential platform for internet digital, all cloud, AI-driven, and providing everything as a service.
companies and organizations to go digital. Now as the fastest- Through Everything As Service offerings, Huawei is translating the
growing cloud services provider in the world, HUAWEI CLOUD has company’s 30 plus years of ICT know-how into a wide variety of
attracted 2.6 million developers, 28,000 consulting partners, 9,000 cloud services, including Infrastructure as a Service, Technology
technical partners, and released 6,100 Marketplace products five as a Service, and Expertise as a Service. These services aim to
years since launch. In the Middle East, HUAWEI CLOUD offers make the computing power required for AI as easily accessible as
more than 220 cloud services, 210 solutions, 19 data centers, over water and electricity. To this end, Huawei will continue to innovate
200 local partners, and a growing list of more than 80 marketplace in foundational technologies, platforms, and talent. We are also
offerings. Salim Muthib Al-Ozainah, Chairman and CEO of CITRA working to make AI more affordable, make it as accessible
said, "Digitization is integral to the realization of our national goals and available as possible, and help cultivate a new, thriving AI
as part of Vision 2035 to help develop a sustainable and diversified ecosystem. Huawei has recently announced plans to host two
economy. The launch of HUAWEI CLOUD services will help Kuwait's cloud regions in the Middle East, a boost for local businesses
public and private organizations go digital while attracting new and governments' ability to access more robust and secure cloud
foreign investments into the country. We will continue to support services from Huawei.
technology firms' entry into Kuwait that can add new value to (July 28, 2022) samenacouncil.org

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