Page 91 - SAMENA Trends - June-August 2021

ARTICLE SAMENA TRENDS

time given the anticipated traffic on his
route. Just as he is about to set out, a ride
share option pops-up on his hospital app.
Instead, Fahad chooses to drive himself.
Navigation through maps, helps him take
the fastest route.

Upon arrival at the hospital, he finds a
parking space with ease thanks to the
smart parking feature that has identified
and reserved an available slot near the
out-patient clinic,, saving him time and
effort, especially in the searing heat. He
opts to go without a digital valet service,
available for certain cases such as a
physical disability that would send a porter
to the door ready to receive the patient.

As Fahad enters the building, grateful to
be in the cool environment, a self-service
kiosk allows him to automatically check in UAE. placing laboratory and pharmacy orders,
through facial recognition and an Emirates billing, and electronic claims. Necessary
ID reader (similar to checking in for a flight Improving outcomes with cloud-based regulatory and security compliances,
at the airport), meaning he doesn’t have solutions such as two-layer authentication, role
to queue. While at the kiosk he quickly Effectiveness, Patient Safety and People and privilege-based access, and localised
updates his profile with his new email Centricity are key elements of Quality of code catalogues specific to each Emirate
address and makes a quick payment. Care. Globally, Health Systems have been are also built-in.
trying to meet quality expectations by
While at the diabetes clinic he receives introducing transformation that makes The capabilities to support modern inter-
an estimated wait time on his mobile app care more integrated, participatory, and operability standards such as HL7, FHIR
since the queue management process is personalised. Some of the challenges in and CDA allows the EMR platform to
also handled digitally. Upon seeing the rapid transformation were made apparent integrate with Health Information Exchange
consultant he is advised for a blood test, by COVID-19, where Etisalat saw digital systems of different Emirates and
an ultrasound and given a prescription. technologies come to the rescue. However, communicate data in real-time to improve
significant work still lies ahead, and are patient outcomes. It is not about providing
Fahad turns to his mobile app again for glad that this conversation has taken a software system but build necessary
guidance. Using indoor navigation, the centre stage like never before. services around it making adoption easier
app directs him to the precise location, so that healthcare providers don’t have to
first to the ultrasound, since there is little Etisalat Digital is playing an increasingly think about maintenance and can focus on
wait time as determined by the intelligent important role in realising health sector managing their practice and providing best
system, before taking him to the lab. transformation using technology enablers possible care to their patients.
Meanwhile, he is notified by the app that creating value in both public and private
his prescription is ready for collection from sector. Most recently, the roll out of the Etisalat Digital’s vision behind the Cloud-
the pharmacy, saving him more time. new cloud based digital platform, an EMR platform is twofold: firstly, to support
Electronic Medical Record (EMR) system, government initiatives like Malaffi (Abu
A day later, Fahad receives his test results addresses critical barriers faced by Dhabi Health Information Exchange)
through the hospital app and is able to medical practitioners and clinics in the and NABIDH (Network and Analysis
discuss results with his doctor via video- private sector to transition from paper Backbone for Integrated Dubai Health )
consultation feature. based to electronic record keeping. with connecting healthcare providers
and creating a truly unified database of
He is furthermore reassured that his Etisalat Digital’s Cloud-EMR, a part of a patient records; secondly to enable digital
medical data is safe: Etisalat Digital takes suite of solutions called Business Edge for transformation of medical practices,
security very seriously. All data through Healthcare, provides essential digital tools helping them find cost efficiencies in day-
the application is end-to-end encrypted, for health practitioners to manage their to-day operations and elevating the quality
including in transit, while Etisalat Digital’s day-to-day workflow. In addition to patient of care to their patients.
solutions are hosted securely on its own record keeping, it includes tools for patient
cloud platforms and data centers within scheduling and appointment management,

91 JUN-AUG 2021