Page 28 - SAMENA Trends - February-March 2021

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

ultimately transforming the telecom sector and Marketing Research) and adheres to institutions and corporate establishments
across the country and region. Service the global organization’s principles and in Kuwait and the UAE, including the
Hero's assessment method is statistically guidelines for self-regulation and ethical American University of Kuwait, Australian
rigorous, robust, and relevant. From practice. Service Hero is overseen by an College of Kuwait, Gulf University for
representative sample sizes to service Independent Advisory Council to assure Science and Technology, Abu Dhabi
quality checks and ratings scales, Service results that are impartial, objective, and University, and Zayed University. Since
Hero's Index provides a rigorous annual accurately reflect consumers’ preference, 2010, Service Hero has measured around
snapshot of consumer feelings. Based in making the company’s findings a credible 330,000 validated consumer assessments
Kuwait, Service Hero is the only consumer benchmark that offers transparent and covering more than 600 private sector
powered customer satisfaction index in relevant insight for companies. It is companies.
the Middle East. The company is a member comprised of academics and business
of ESOMAR (European Society for Opinion professionals representing leading

Zain Group Generated Revenue of USD 5.3 Billion and Net Profit of USD

605 Million for 2020

Zain Group announces its consolidated financial results for the (SDG / USD), cost the Group USD 110 million in Revenue, USD 50
full-year 2020, and fourth quarter ended 31 December, 2020. million in EBITDA and USD 16 million in Net Income. The Board of
The Group ended the year with a customer base of 47.8 million Directors of Zain Group recommended a cash dividend of 33 fils
customers. per share for 2020, adhering to the Group’s commitment made
last year of a minimum 33 fils dividend for 3 years. This is subject
Group Key Performance Indicators (KD and USD) for the Full-Year to the Annual General Assembly and statutory approvals.
2020
Total Active Customers 47.8 M Group Key Performance Indicators (KD and USD) for the Fourth
Consolidated Revenue KD 1.63 B (USD 5.3 B) Quarter 2020
EBITDA KD 673 M (USD 2.2 B) Consolidated Revenue KD 432 million (USD 1.4 B)
EBITDA Margin 41% EBITDA KD 172 M (USD 563 M)
Net Income KD 185 M (USD 605 M) EBITDA Margin 40%
EPS 43 fils USD 0.14 Net Income KD 54 M (USD 176 M)
EPS 13 fils USD 0.04
For the full-year 2020, Zain Group generated consolidated revenue
of KD 1.63 billion (USD 5.3 billion), reflecting a 2% Year-on-Year For the fourth quarter (Q4) of 2020, Zain Group generated
(Y-o-Y) decrease, while consolidated EBITDA for the period consolidated revenue of KD 432 million (USD 1.4 billion), down
declined by 8% Y-o-Y, to reach KD 673 million (USD 2.2 billion), 2% Y-o-Y. EBITDA for the quarter amounted to KD 172 million
reflecting a healthy EBITDA margin of 41%. Consolidated net (USD 563 million), down 10% Y-o-Y, reflecting an EBITDA margin
income reached KD 185 million (USD 605 million), down 15% and of 40%. Net income for the period amounted to KD 54 million (USD
reflecting Earnings Per Share of 43 Fils (USD 0.14). For the full- 176 million), down 16 % Y-o-Y, representing Earnings Per Share
year, foreign currency translation impact, mainly due to the 16% of 13 fils (USD 0.04). For Q4 2020, foreign currency translation
currency devaluation in Sudan from an average of 45.6 to 54.4 impact, cost the Group USD 33 million in Revenue, USD 14 million

28 FEB-MAR 2021