Russian internet search engine Yandex has launched a chat-platform enabling businesses to aggregate messages from customers over various communication channels and to respond to them over the interface of the Yandex.Dialogues service, reports Cnews.ru.
Customers which have left the chat will be sent a response over the search engine or browser.
Yandex is the largest technology company in Russia and the largest search engine on the internet in Russian, with a market share of over 52%. The Yandex.ru home page is the 4th most popular website in Russia.
Source: https://www.telecompaper.com/news/yandex-launches-chat-platform-for-businesses--1287830