AT&T once again demonstrates its commitment to delivering reliable, innovative, and customer-focused internet solutions for businesses of all sizes. In the J.D. Power 2025 Business Internet Satisfaction Study, AT&T is ranked #1 in Customer Satisfaction for Medium Business and Large Enterprise Internet Service. This recognition underscores AT&T’s leadership in empowering businesses with the secure, converged connectivity they need to thrive.
AT&T’s unmatched track record of awards underscores the company’s position as an industry leader. AT&T is the only brand to be awarded 8 years in a row for Customer Satisfaction with Large Enterprise Internet Service, making it the most awarded provider in this category according to J.D. Power. Additionally, AT&T has earned recognition for Medium Business Internet Service for 3 consecutive years, solidifying its position as a trusted partner for large and medium businesses.
“Receiving this recognition year after year is a testament to our reliable connectivity, secure network, and experts who truly understand the unique needs of each business,” said Melissa Arnoldi, executive vice president and general manager, AT&T Business. “As technology evolves and transforms the way businesses operate, we’re proud to provide the excellent connectivity that is the backbone of every business, from start-ups to Fortune 500 companies.”
With nearly 150 years of expertise, AT&T provides reliable fiber and 5G networks designed for decades of performance. In 2024 alone, we had $22.1 billion in capital investment4 which was invested primarily in our networks which supports nearly 2.5 million businesses and government agencies globally with cutting-edge solutions that enhance productivity and connectivity. With a proven track record of excellence and a commitment to continuous improvement, AT&T is proud to be the trusted choice for businesses across the nation.
To learn more about AT&T Business internet solutions, visit business.att.com.
J.D. Power U.S. Business Internet Satisfaction Study Methodology
The 2025 U.S. Business Internet Satisfaction Study is based on responses from 4,008 business customers of internet services. The study evaluates business internet experiences across seven factors: performance and reliability; cost of service; communications; sales representatives (medium business and large enterprise); billing; digital account management; and customer service. The large enterprise segment includes businesses with 500 or more employees; the medium business segment includes businesses with 20 to 499 employees; and the small business segment includes businesses with less than 20 employees. The study was fielded from March through May 2025.
For more information about the U.S. Business Internet Satisfaction Study, visit jdpower.com/business/tmt/us-business-internet-satisfaction-study.
Source: https://about.att.com/story/2025/jdpower-internet-service-award.html
