Industry Thought Leadership

Are We Mad Enough to Change the World?

March, 2020
CP Gurnani
Managing Director and Chief Executive Officer

Tech Mahindra

When I heard Greta Thunberg’s speech at the UN Climate Action Summit, I thought, how can someone be this mad for the environment? She exemplifies why you don’t have to be in a position of power to bring about a change in the world; your will to bring change is your biggest power.

In August 2019, we banned all single-use plastics from our Tech Mahindra campuses overnight. In just 24 hours, we collected more than 200 kilogrammes (440 pounds) of disposable plastics. The overwhelming participation of our global teams in our #DontBePlastic campaign, makes me ask: are we mad enough to fall in love with our world?

Sustainability is not beyond business; it is the core of business. With a purpose to be sustainable, our company is focused on responsible business growth by enhancing operational eco-efficiency. We’re committed to reducing our absolute scope 1 and 2 GHG (Greenhouse Gas) emissions by 22% by 2030 and 50% by 2050. Approved by the Science Based Targets initiative (SBTi), this gives us a clear roadmap to optimize our carbon footprint and enables us to move towards a low-carbon economy that will reduce future climate change risks. Are we mad enough to drive business profitability through sustainability?

Nature shows us that ecosystems can develop through collaboration and not competition; when we share the same goals, together is a wonderful place to be. With this mindset, we have collaborated with 400 corporate executives to launch the Efficacy Index. With our research partner WSJ Custom Studios, we created a unique survey to help enterprises benchmark their digital transformation. Are we mad enough to put collaboration before competition?

Our company is focused on 5G-led innovation to enable digital transformation for our customers globally. We are enabling AT&T to modernize its IT network and shared systems and shift to the Cloud. Our technology-led transformation will help the telecom giant improve its agility in rolling out and supporting the networks of the future. To make a 5G-enabled future a reality, we’ve also set up an innovation lab in Finland. Developed in partnership with Business Finland, the facility will foster research and development in 5G and 6G technology. This technology is a real game-changer; it’s not only aimed at the consumer but will also influence how enterprises will work. Are we mad enough to transform with technology?

The blatant reality is if we don’t upskill or re-skill we will become irrelevant to our own future. Upskilling will enable growth for enterprises, individuals and even countries. Our #UaaS (Upskilling as a Service) platform is helping more than 65,000 associates learn and leap into the future. Are we mad enough to make our organization, industry and country’s workforce fit for the future?

I believe the future will be far more human than we imagine. At its heart will be a beautiful convergence of physical and digital experiences. Consumers will buy from those with a purpose with which they can empathize. As such, we will need to be madly in love with the purpose we stand for. Tech Mahindra stands for being a sustainable enterprise that delivers meaningful connected experiences and if this means disrupting the status quo, so be it. Are we mad enough to disrupt?

As technology continues to reshape traditional responsibilities across industries, the future will be powered by human empathy and robotic efficiency. The question is not about how dependent we are on technology; it is about how well we can use technology to create new opportunities for humans to perform tasks that are more valuable. We are creating a humans-first future. With artificial intelligence (AI), we are making machines develop the human trait of empathy because that's what makes us feel connected. Are we mad enough to humanize AI?

The very essence of humanity is encapsulated in the idea of individual social responsibility (ISR). For us at Tech Mahindra, ISR is also a way of life.

Are we mad enough to be changemakers?