Page 129 - SAMENA Trends - September-October 2020

ARTICLE SAMENA TRENDS

ARTICLE

RPA: Best Practice Adoption for Telcos

It is imperative for Telcos to adopt RPA into their
digital strategy and to stay ahead of its use in
order to achieve savings through operational
efficiencies and retention through improved
customer value while continuing to reduce costs
along with providing ultrafast access.

Robotics Process Automation (RPA) boosts the capacity of existing
workforces by augmenting human abilities.
Top industry Analysts and Experts have recognized Robotics Process
Automation (RPA) as one of the major technology trends driving 60%+
vendor revenue growth in 2020 owing to widespread business adoption.

After a period of steady growth Business Service Operators now find it
challenging to grow their profits although the demand for their services
continues to grow. RPA is estimated to drive huge savings in businesses,
especially in back-office functions such as finance, human resources, and
supply-chain, contact-center and customer services improving the bottom
line of your business.

According to a recent survey(Source: IQPC - Middle East RPA & Intelligent
Automation Forum), about 79% of senior leaders from top firms in the
region ranging across a variety of industries are planning to invest into RPA
solutions in the coming months, about 15% of the companies have already
Salma Kiran budgeted their RPA and Intelligent Automation spends up to ~2Mn dollars
Principal Consultant - RPA & Intelligent and just about 20% said they have selected a solutions provider.
Automation, UAE
Tech Mahindra In just a few weeks of the COVID-19 outbreak, Telcos faced the new reality
of increased demand for communications, connectivity and faster, more
reliable network for remote operations and overall better experience for the
customers staying at home adopting to the new normal. Digital Infrastructure
is now a basic necessity for essential human interaction.

It is imperative for Telcos to adopt RPA into their digital strategy and to stay
ahead of its use in order to achieve savings through operational efficiencies
and retention through improved customer value while continuing to reduce
costs along with providing ultrafast access. Rising cost of labor, declining
cost of technology and the need for business continuity in unforeseen
circumstances like a pandemic pushes the growing case of automation even
further.

129 SEP-OCT 2020