Page 131 - SAMENA Trends - September-October 2020

ARTICLE SAMENA TRENDS

Illustration of TechM’s implementation capability as below for Order to Cash & Transform to Resolve workflows.

Figure 3: Possible Transformation Levers for Order to Cash/Transform to Resolve workflows.

integrated platforms to lower operational At Tech Mahindra, we help customers With plug and play industry use cases
costs, drive higher efficiencies ultimately gain cost leadership in their enterprise and widespread global experience Tech
assisting you to cater the demographic and business operations, enable digital Mahindra’s Telecom Automation Practice
better with higher customer satisfaction. transformation by laying out a cognitive in one the most mature portfolio of
roadmap, and enhance stakeholder Solutions (IPs) including credentials with
With SAMENA being the epicenter of experience to drive growth through the biggest names in the Telco World.
modern innovation, the region has heavily Intelligent Automation. We bring it
invested in Technological innovations all together with our strong Domain In Summary: RPA is a major disruptive
specifically in Artificial Intelligence. The expertise, Design Thinking led process technology trend of 2020, its low risk non-
key to scaling RPA to match the demands re-imagination, platform led technology invasive technology sits as a layer on top
of the 5G era lie in the organization’s ability implementation, and empathy led change of your existing technology stack. It can
to map the journey from successfully management. be coupled with intelligent technologies
setting up an Enterprise RPA program and machine learning algorithms to drive
to driving strategic benefits through With over 220+ implementations across higher ROIs and meet strategic demands
Intelligent Automation. As per the “The the industries globally, our Intelligent of an organization to cater to the 5G
State of the AI in the Middle East” report, Automation practice manages 8500+ bots disruption in Telcos. Tech Mahindra’s
60% of the C-Suite executives in the Middle in operations and over 7Mn transactions/ curated service offerings across the board
East believe AI will be key for their business month. We also have our own innovation are designed to cater requirements at
success, and we at TechM know firsthand labs investing into research & development every stage of the organization’s digital
that RPA is the stepping stone. which has led to the birth of its own suite transformation journey.
of Intellectual Properties & Accelerators.

Figure 4: TechM’s Digital Transformation Experience Profile

131 SEP-OCT 2020