Page 130 - SAMENA Trends - September-October 2020

ARTICLE SAMENA TRENDS

RPA can help reduce your costs while evaluation of $1.4 Billion. • Consistency in operations by
improving the quality of many repetitive, streamlining processes to provide
high-volume tasks. Adoption of RPA in your industry will help desired more accurate outputs.
Robotics Process Automation (or RPA) is you achieve: • Scalability to match organizational
an enterprise grade software technology • 24x7 operational availability through demands.
that executes rule based & repetitive tasks digital deflection combined with • An opportunity to scale towards
through replicating the process steps conversational AI. Intelligence to further enhance
performed by a human on the application’s • Faster turn-around time, improved operational benefits balancing short
user interface. This programmed software accuracy and options of straight term goals with a long-term vision.
is often referred to as a “Robot”, “Digital through processing in case of back
Worker” or simply a “Bot”. office processes such as Order Telecom Sector is well placed for adoption
of next generation technologies, especially
RPA
As the telecommunications industry gears
up for the advent of 5G, Communication
Service Providers (CSPs) are presented
with significant opportunities to provide
innovative new services for their
customers. RPA is integral to the Digital
Transformation Journey for CSPs to
harness full potential of 5G which may
not be possible with legacy IT platforms,
Processes running in siloes and sheer lack
Figure 1: RPA Solution Benefits of digital skills to meet the demands that
the 5G era will herald.
The ease of implementation of RPA Management, Order Fulfilment, Billing
solutions and a laundry list of benefits has operations and Field Operations etc. For Telcos looking to cater their 5G
driven the RPA adoption across industries • Empower L1 & L2 troubleshooting customer base, An RPA solution could
since its inception. The RPA market is the combined with AI to deliver strategic help them automate bulk of their manual
fastest growing in the enterprise category results. Automation RCA for SLA repetitive high-volume tasks. RPA
with over 63% growth in 2018 (Source: breaches and order delays. combined with Cognitive Intelligent
EGHAM, U.K. Gartner Newsroom Press • Freed up human workforce to be aligned Solutions viz AI, ML, DL could further
Release June, 2019) to reach a current with strategic work. analyze your data, make use of the

A 5-Step guide to kick starting your Enterprise RPA Program

Figure 2: A Five-Step Guide to Setting Up an Enterprise RPA Program

130 SEP-OCT 2020