Page 57 - SAMENA Trends - November-December 2021

ARTICLE SAMENA TRENDS

solution or can ever indeed be future proof. expenditure, improve service quality and and transformation, the lines between
So now is the right time to focus on being responsiveness through automation, scale business and technology functions are
'future-ready, establishing new business digital aspects of the business efficiently blurring, and the expectations of IT are
models to deal with current and future and drive business innovation with emerg- shifting, leading many organizations to
challenges. To accelerate business results, ing tech. Cloud Computing enables CapEx reimagine the role of technology and
for today's B2B companies, organizations (Capital Expenditure) savings as business- rethink traditional operating models and
should adopt a model that recommends a es no longer need to invest in costly in- organizational structures. To maximize
shift in focus to three key dimensions, all frastructure. When it comes to cloud ROI, the value of technology investments,
infused with intelligence, namely efficien- comparing capital expenses (CapEx) to companies must operate with agility,
cies, experiences, and innovation. operational expenses (OpEx) reveals the predict and respond to customer and
Cloud is a great way to switch IT spend- employee needs, remain competitive,
The path to becoming future-ready ing to a pay-as-you-go model and reduce and drive shareholder value, companies
is not necessarily linear. Even stable CapEx costs, as well as reap other benefits. should fuse together separate business
organizations can accelerate their journeys and technology strategies into a single
by moving up more than one maturity unified strategy. This can require a new
level. Adding intelligence to the journey by To accelerate business approach that enables business and
applying a strategic approach to advancing results, for today's B2B technology functions to partner and co-
the operating model and transforming the companies, organizations create new sources of value, including
business through technology, processes, data, agility, speed, transparency, and
and people. should adopt a model digital experiences. With technology
that recommends a shift as the catalyst, organizations have
Companies can gain a competitive the opportunity to either disrupt and
advantage and agility by being future- in focus to three key transform—or fall behind.
ready. The journey begins here and now. dimensions, all infused
Within the last decade, the emphasis Augment human talent with technology
on being future-ready has shifted to with intelligence, namely By fostering a human-machine workforce
coincide with the rise in digitalization. efficiencies, experiences, where technology helps people (not the
From automation, big data to artificial and innovation. other way around). The workforce will then
intelligence (AI) technology, businesses be able to engage in more creative and crit-
that embraced digitalization are better ical thinking, which is the unique approach
equipped to deal with the potential Reimagining the Role of Technology to discovering new sources of value. More
challenges of the future. Today, we live in a dynamic and turbulent than one-third (34%) of future-ready firms
global community. The wave of mega- have implemented a large-scale agile
A flexible operational model—an optimum trends, including rapid change in workforce strategy. As a result, they can
blend of interdisciplinary teams and on- globalization and technological advances, tap into ecosystem partners to mobilize
demand technologies that function across is creating new market forces. The people with special skills as needed.
a large ecosystem of partners—is required technology service industry has grown
to be future-ready. The objective is to quickly, but the decade ahead is likely to Conclusion
deliver excellent business outcomes on a see even more growth as companies of all Companies must be quick to market with
large scale from anywhere, at any time. kinds recognize the imperative of digital agile, disruptive solutions so they can
transformation. For any organization continually understand what customers
Here are a few solutions for future to survive and prosper in such an need. Technology operating model agility
readiness. environment, innovation is imperative. A remains to be imperative. As technology
pool of Technology services addressing the and business leaders consider the
ICT as a Service for Enterprises – shift different needs of enterprises in the future. immense task of creating an ecosystem
from CapEx to OpEx It's time to turbocharge the operations by in which co-creation and innovation thrive,
With everything in business, the ultimate reviewing existing practices that may no they can begin both by reimagining what
question is always, "What's the bottom line longer serve the business. Enterprises may technology can do for the business and
here? What is this going to cost us?" need to start integrating new processes to viewing technology as an opportunity to
reap the exponential benefits that cloud enable business disruption and create
Traditionally, companies relied on in- computing, and AI has to offer. sustainable competitive advantage. To
house models for data centers that re- achieve enterprise agility, businesses
quired a huge CapEx investment as they Innovation for value creation optimize how they organize and structure
purchased space, equipment, software, The service industry addressing B2B is technology work and operate. At the
and a workforce to run and maintain ev- future proof since customers can change intersection of these two dimensions
erything. Hence, Cloud provides oppor- the service every year. As technology is enterprise agility, where businesses
tunities to reduce capital and operational becomes the catalyst for business strategy behave in a more agile manner.

57 NOV-DEC 2021