Page 15 - SAMENA Trends - April 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

• CloudTalk Meeting enables 50 Farq package containing some of the and upgraded to mitigate the traffic
concurrent participants to join an biggest names in entertainment. increase and maintain customer
online meeting and discussion, with a • SwitchTV with 3 months free access to experience.
moderator feature. premium content such as movies, live • Additional mobile sites deployed to
• SMB segment was supported by a TV and on demand movies. The app cater for the increase on demand and
comprehensive platform from Etisalat, can be downloaded from the Apple App strategic locations in alignment with
‘Business Edge’ was launched to offer Store, Google Play or the new Huawei authorities’ requirements.
a wide range of services and solutions App Gallery and is available to all UAE • Expansion of existing sites (new
that cater to Small and Medium residents regardless of provider. or expansion) to cope with the
Business (SMB) customers. requirements supporting working from
• Collaboration and communication For Staying Connected with Family and homes and eLearning.
from Business Edge enables SMBs to Friends • Transit network expanded enabling
connect to customers in a secure and Existing ‘Freedom’ postpaid customers seamless traffic routing in and out from
scalable way, allowing employees and on 200GB and unlimited data activated in UAE towards other operators’ networks.
customers to talk, video-conference March 2019 will benefit from an extended
and share documents, using Etisalat’s double data promotion on their plans. Operations and Maintenance
ultramodern, cloud-based unified Etisalat deployed all efforts to make
communications service. Safe, Convenient, Flexible and Easy-to- their technical teams available across
• Business Edge not only provides smart use International Remittance in UAE to 200 all locations to effectively manage the
internet connectivity but also secures Countries operation and maintenance process.
a customer’s office environment by • eWallet customers can now make Etisalat has implemented a group of
offering next generation cloud firewall, international money transfers in real- technical procedures to maintain the
advanced endpoint security for PCs and time at the most competitive rates highest quality in services provided, and to
Android devices and cloud-based video free of charge from the safety of their ensure that all subscribers and customers
surveillance. homes, avoiding queues or visiting a are connected during this unprecedented
• Businesses can avail the online public place. time:
collaborations platforms through • Money transfers can now be digitally • Doubling the number of technical
Etisalat such as: Microsoft Teams, made to over 350,000 locations teams, in order to cater for internet
Blackboard, Zoom, Skype for Business. consisting of banks, over the counter subscription and upgrade at homes
agents, and international mobile wallet around the clock.
eLife High Speeds and Top-notch operators in over 200 countries and • Allocation of extra working hours
Entertainment territories worldwide. The offer is for a for technical teams to ensure quick
• Existing elife TV and internet bundle limited period only. response to service requests.
(triple play) customers who chose to • eWallet customers, depending on the • Dedicated teams were deployed for
move to a new eLife unlimited plan will destination, will have the option to send maintenance across all critical sites
receive the upgraded benefits at no funds either directly to a recipient’s and stations.
extra charge for three months. bank account or to a mobile wallet. • Arrangement of spare parts and
• The eLife Unlimited plans offer speeds • Regulated and licensed by the distributed to all stations.
from an incredible 250Mbps more than Central Bank of the UAE, eWallet is a • Spare parts ordered for the months
enough to work-from home and keep revolutionary digital payment service ahead to manage future incidents.
everyone streaming their favourite aimed at empowering the UAE residents
content. with safe, convenient and flexible Remote Customer Care
• Subscribers also have the option to payment solutions through an easy-to- Etisalat is encouraging consumers and
downgrade back to their old plan if they use mobile app. businesses to utilise mobile and online
wish for no penalty during this time. services including ‘My Etisalat UAE’
• eLife viewers will be kept entertained Network Upgrade and Enhancement app, Etisalat business mobile apps and
with free on demand movies each week In order to meet unprecedented service business portals.
for the next six weeks. demands driven by life and work style
• Free StarzPlay for three months with changes, Etisalat has implemented With the ‘My Etisalat UAE’ app, customers
the latest Arabic, Western TV series the following network upgrades and have a 24/7 access to make payments
and movies simply by subscribing on- enhancement measures: in a safe and secure manner connecting
screen. • Local network upgrade and instantly using live chat. The app enables
• Premium add-on pack from “Arabia, enhancement access to bills and payments, share credit
Western, Asian or Pinoy” for free for • Implementing new fixed LTE stations and data, check usage and shop.
three months. inside cities as well as rural areas.
• One month of free access to OSN’s El • Fixed LTE network capacity expanded

15 APRIL 2020