Page 14 - SAMENA Trends - April 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Etisalat’s Initiatives during the Current Situation in the United Arab Emirates

In order to meet unprecedented service
demands driven by life and work style
changes in the United Arab Emirates due
to COVID-19, Etisalat has implemented
various mea-sures to enhance the digital
experience of millions of its customers and
business partners.
Educational Sector
• Etisalat has enabled at least one million
students in the UAE for free access
of distance learning websites and
platforms using its advanced network.
• More than 10 million Etisalat mobile
subscribers enjoying free browsing to
over 800 websites related to education,
health and safety.
• Free mobile data was made available,
in coordination with the Ministry of
Education and Telecommunications
Regulatory Authority (TRA), to over
12,000 students whose families do not
have Internet at home to support and
enable distance learning.
• Etisalat also provided access to 9
apps and platforms for distance
learning, allowing visual and audio
communications: Google Hangouts,
Microsoft Teams, Blackboard, Zoom,
Skype for Business, Cisco Webex, Avaya
Spaces, BlueJeans and Slack on its fixed
and mobile network in collaboration
with the TRA.

Health & Safety
• Allocating extra network resources and
services to the health sector.
• Providing connectivity to quarantined
and other critical areas in the health
sector.
• Ensuring maximum sterilisation, health
and safety procedures for Etisalat’s
employees and technical teams during
the provision of services and Internet deployment were made through multiple equipped with advanced tools to
installations for homes, businesses and initiatives: monitor the performance of services
government entities. • Introducing new applications and provided to government departments,
• Conducted Stay-At-Home awareness services to government entities and businesses and customers 24/7.
campaign across multiple channels departments to ensure seamless • Etisalat’s CloudTalk Meeting allows
(SMS, network ID, ring tones and social business continuity during work from virtual meetings and felicitates work
media). home period. from home.
• Monitoring the performance of • Starting from 9th March, 2020 for a
Business Continuity basic applications and ensuring period of three months, government
Etisalat contributions to business smooth access to data locally and departments and businesses can
continuity covered various sectors of the internationally. access Etisalat’ collaboration platform
industry. Complete network and resource • Establishing command centres CloudTalk Meeting for free.

14 APRIL 2020