Reflecting its unwavering commitment to operational excellence and market leadership, Zain announces the successful renewal of six ISO certifications, attesting to the company’s adherence to the highest standards and its compliance with the best global practices. This step reinforces Zain’s leadership position in the Kuwaiti market, through which it serves the nation’s biggest family of subscribers.
Zain successfully renewed the following certifications: Quality Management System (ISO 9001:2015), Environmental Management System (ISO 14001:2015), Information Security Management System (ISO/IEC 27001:2022), Business Continuity (ISO 22301:2012), IT Service Management (ISO/IEC 20000-1:2018), and Occupational Health and Safety Management (ISO 45001:2018).
The certifications were successfully renewed after a thorough audit process was completed by an independent certifying body. Teams from Zain’s various departments and divisions were visited to assess compliance with the required practices and standards. The company’s systems and infrastructure were also evaluated.
The Quality Management System certification attests Zain’s commitment to delivering reliable, efficient, and satisfactory products and services that meet customer requirements and comply with applicable regulations. The Environmental Management System certification affirms the company’s compliance with applicable legal and regulatory requirements, pollution prevention, and continual improvement of environmental performance.
The Information Security Management System certification shows Zain’s commitment to managing sensitive company information, ensuring its confidentiality, integrity, and availability. It also ensures that Zain regularly conducts risk assessments to identify threats, vulnerabilities, and potential impacts on information security, while also implementing risk treatment plans to mitigate or manage these risks effectively. This ensures the protection of customer data, network security, regulatory compliance, maintaining service continuity, adapting to technological advancements, and preserving reputation and trust.
The Business Continuity certification attests Zain’s commitment to establish, implement, maintain, and continually improve processes to enhance its resilience and ensure continuity of operations in the face of disruptive incidents or disasters. The IT Service Management certification assures the company’s commitment to the best practices for effective management and delivery of IT services. Lastly, the Occupational Health and Safety Management certification shows that Zain is committed to a safe and healthy work environment for its employees and other stakeholders.
Zain is proud to be one of the Kuwaiti private sector’s first companies to prioritize quality management and operational excellence, including obtaining ISO certifications throughout the past three decades to ensure its commitment to international standards.
In the beginning of its journey, Zain Kuwait obtained its first ISO certification for its Quality Management System (QMS), marking the company’s pledge to maintaining high-quality standards. Over time, and as Zain expanded its services and operations, it continued to be certified across various other areas such as information security, business continuity, environmental management, and more.
This announcement reflects Zain’s leadership in offering the best digital services, as well as its relentless pursuit of excellence and innovation. The company aims to provide its customer base, the largest in Kuwait, with a superior digital lifestyle experience.