Atento, one of the world's largest providers and a leading company in customer relationship and business process outsourcing (CRM/BPO) services, announced the renewal and extension of Telefónica's Master Services Agreement until December 31, 2025.
With this agreement, Atento reaffirms its customer's trust by remaining their preferred supplier for global customer services. This master agreement includes contracts with Telefónica in Spain, Brazil (VIVO), Peru, Colombia, Chile, Argentina, Mexico, Ecuador, and Uruguay.
Both organizations agreed on particular commercial conditions for the Atento Group Companies in all geographies, among other aspects.
Further solidifying the alliance, the two companies have extended their reciprocity agreement whereby Telefónica will continue to be the preferred provider of telecommunications services for Atento globally.
"We are very proud to ratify Telefónica's confidence in our service offer, and we will continue working with the sole objective of offering the best service to their customers. Atento's portfolio of services is constantly evolving to ensure an outstanding customer experience and we will continue to innovate with new solutions based on our customers strategic needs," said Dimitrius Oliveira, Chief Executive Officer, Atento.
Atento's portfolio of products and services continues to evolve to ensure the best customer experience globally. In response to new trends and technological innovations identified by experts, Atento is committed to providing the best solutions to the current challenges in customer experience.