Service provider Mauritius Telecom has revamped its Wi-Fi network by implementing Wi-Fi Service Management Platform (SMP) from technology solutions provider Alepo.
The partners say the project benefits Mauritius Telecom’s growing base of enterprise customers, which includes hotels, banks and government entities, as well as those signing up for special event-based packages. The operator provides hardware such as access points (APs), WLAN controllers, and internet connectivity as part of its Wi-Fi services.
Alepo’s Wi-Fi SMP – a part of its Carrier Wi-Fi solution – helps manage and monetize these services. It also enables the operator to support new business models and innovative services such as Wi-Fi calling, Wi-Fi offload, eSIM authentication, secured onboarding (BYOD), IoT enablement, and more.
Alepo’s solution provides the operator with a captive portal and enables its affiliates to build and maintain their own captive portals. The reporting module provides detailed insights into customer behaviour, enabling the operator to create contextual offers and targeted advertisements. A loyalty management module helps create and manage points-based reward programmes for customers.
Customers attempting to access the Wi-Fi network are redirected to Mauritius Telecom’s captive portal – also provided as part of Alepo’s solution. They are prompted to connect to the Wi-Fi network through free approaches such as through OTP authentication, completing a survey, logging in with their social media credentials, and watching video ads. They can also gain paid access using online payments and vouchers.