Ooredoo has joined the Telecommunication Regulatory Authority’s (TRA) consumer protection campaign to raise awareness on consumer rights, protection, and digital and online safety. The participation came as part of the pioneering company's commitment to upgrade its customers' experience and support Ooredoo’s digital transformation journey in line with the objectives set for Oman’s Vision 2040.
Safeguarding the rights of customers always remains a priority for Ooredoo. This campaign allows the company to further elevate the experience of subscribers across Oman, making sure they have a first-rate end-to-end customer journey, as they continue to provide the best digital experience. The campaign aimes to raise the awareness of how to share feedback, raise complaints, pay bills and much more. Listening to and actioning customer feedback is a priority at Ooredoo, and by doing so, it provides an enhanced experience ensuring users get the best communications service around the clock.
Ooredoo provides its customers with a variety channels to connect with them on products, services and more, including the award-winning Ooredoo App, contact centre, website, and leading social media platforms.