Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has announced expanding its long-standing partnership with Sen Spirit Technology Limited (SST), Hong Kong’s leading distributor of communication technologies, to provide the Avaya OneCloud CCaaS to businesses in Hong Kong.
With this expanded partnership, SST will enable government agencies, banks, financial institutes, and telecommunications industry to speed up their adoption and development of end-to-end communication service in the cloud. Avaya’s engineers of professional certified system will also provide consulting service and technical support to our partners, driving Avaya OneCloudTM CCaaS’s further growth in Hong Kong.
Avaya OneCloud CCaaS is a key component of the AI-powered Avaya OneCloudTM Experience Platform, which offers industry-leading technologies of Workstream Collaboration, Unified Communications, CCaaS, UCaaS and CPaaS.
Avaya OneCloud CCaaS powers businesses to:
- Connect digital touchpoints throughout the entire customer journey — from email, messaging, chat, social, and the ability for organizations to Bring Your Own Channel (BYOC).
- Intelligently match customers with the best employees based on business rules, internal and external context to achieve desired business outcomes.
- Personalize employee experiences with a customizable, modern workspace that easily extracts customer insights from different applications and systems into a single pane of glass.
- Initiate every customer interaction by predicting customer needs and proactively engaging customers throughout an intelligent journey.
- Quickly and easily layer-on innovative cloud technologies to deliver the exact experience that provides their customers more options, faster responses, and a more personalized approach.
“Hong Kong has always been at the forefront of global digitalization. The rapid growth of Avaya OneCloud CCaaS in Hong Kong will greatly facilitate the process of digitalization for business communications,” said Marcos Ong, Managing Director of Avaya Hong Kong and Macao. “As Avaya deepens its collaboration with SST in the days ahead, we will continue to focus on ‘experiences’ and help businesses create a powerful closed-loop total experience that ranges from employee experience, customer experience, to multiexperience and user experience.”
Avaya OneCloud CCaaS helps organizations make each interaction effortless, seamless, and context driven—creating memorable experiences for their customers and employees. Avaya provides customers and employees with the right resources at the right time, and the AI-powered workflows give employees context and virtual assistance to create more rewarding engagement, while advanced management tools deliver insights across the organization.