Bangladeshi tech company Reve Chat is providing the Mexican government with access to information-based services with its AI-enabled chatbot catering to Mexicans, highlighting Bangladesh’s growing tech sector to the global market.
With a view to facilitating access to information and protection of personal data, the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), an autonomous body of the Mexican government, has recently launched the AI-powered chatbot named CAVINAI, developed by Reve Chat.
Mexicans can access information from the INAI’s website (www.inai.org.mx) and WhatsApp as the government authority has sought to ease communication with the citizens through the use of the latest technology.
Chatbots are automated conversational programs offering customers a more personalized way to access information.
Approximately, 96.87 million internet users of Mexico can avail of the service by simply using a smartphone or a computer.
In the first 30 days of deployment, the bot handled more than 4,000 unique sessions. Out of which, 13% of queries have been made over WhatsApp.
“The chatbot we provided to the Mexican government is equipped with artificial intelligence. It can answer complex questions asked by people and provide them with faster support.
“We are very glad to be a part of the Mexican government’s initiative to enable their citizens to exercise the right to information and protection of personal data,” Group CEO of Reve Group M Rezaul Hassan told Dhaka Tribune.
As per the company, the key takeaway is that they make use of machine learning and AI to understand queries or requests and formulate an accurate response to the users based on the conversation context via messaging apps, websites, mobile apps, or the telephone.
He further explained that CAVINAI is a new tool to facilitate accessible and direct communication with the citizens through artificial intelligence.
According to the tech company, the main purpose of the bot is to serve its citizens with necessary information and guidance related to transparency and security.
“Modern organizations are now using smart AI-enabled chatbots to communicate with their audiences. Government organizations are not an exception. They are also making smart decisions in choosing smart technologies for better communication with the citizens,” the top brass further said.
As per a press release shared by the local tech company, the Commissioner of INAI Adrian Alcala Mendez pointed out: “Through this medium, we will bring the right of access to information and protection of personal data closer to anyone who has access to a mobile phone and internet. The idea is to fulfill a mission, with a vision and an objective that is to bring closer and promote the exercise of the rights protected by INAI.”
Reve Group entered the telecommunication and technology business in 2003, launching Reve Chat in 2015 against the backdrop of business process automation swelling globally with artificial intelligence-driven technology, replacing traditional call centers.
The company first started by providing live chat services to local clients such as Rokomari, Othoba, Grameenphone, Transcom Digital and Southeast. In 2021, Reve Chat, which now employs around 70 tech talents, started developing chatbots.
In May of that year, LankaBangla Finance launched the "Shikha" chatbot, a virtual assistant developed by Reve Chat to provide faster, improved, and convenient services to customers.
It has so far developed chatbots for many international clients as well including the Commercial Bank of Kuwait, Telecom Networks Malawi, Canadian Hearing Services, South America's leading transportation company Beat, India's Coolwinks and Public Gold Malaysia, to name a few.
Recently, the company even landed a big deal with one of India's largest e-Learning platforms iNeuron.ai.
Chatbot virtual assistants are becoming increasingly popular among users in business-to-consumer (B2C) and business-to-business (B2B) settings.
The global chatbot market was worth $526 million in 2021. It is expected to reach $3.6 billion by 2030, with a compound annual growth rate of 23.9% during the forecast period (2022-2030), according to Straits Research, a market research organization specializing in research and analytics.