The Capital Market Authority (CMA) continued its endeavours to provide the best electronic services for communication with the community besides attempting to provide electronic channels to ease and expedite communication with the regulated entities.
CMA's executive president launched Communication Channel which is an electronic service and direct communication link between the Institutional Services Department of the CMA and insurance companies which enables direct conversation with a company or multiple companies through sending messages on specific issues such as policyholders’ complaints and other issues.
The move comes within the electronic services that emphasise the partnership between the CMA and insurance companies in solving the issues and easing dealing with the policyholders, documentation and exchange of views and expertise. The platform provides several features such as documentation of official communication as reference for similar cases and unified mechanism for claims and to know the methods adopted by the insurance companies in specific matters, discussion of draft legislation and sending circulars and rules issued by the CMA.
The CMA, as part of Oman Vision 2040 with regard to digital transformation and smart government, finalised the provision of four electronic services related to complaints, inquiries and submitting assistance applications from the injured persons guarantee fund to enhance the communication with the policyholders, investors and stakeholders as such services will be available through the website and smartphones application.