In the first half of 2021, the Telecommunications Regulatory Authority (TRA) received 671 complaints against telecom services and recovered OMR 136,000 to subscribers.
The authority issued a statement on the complaints and grievances index for telecom services that it received during the first half of the year, where the data showed that the total billing complaints and financial obligations for mobile telecom services was at a rate of 1062 complaints per 100,000 subscribers, and technical complaints and service availability at a rate of 2,263 complaints per 100,000 subscribers.
The data also indicated that the number of grievances filed with TRA about the mobile telecommunications service amounted to 314 grievances during six months of the year, at a rate of 15 grievances per 100,000 subscribers, which resulted in the recovery of OMR 119,000 in favour of consumers.
Regarding fixed telecommunication services, the data issued by the authority indicated that the number of complaints received by companies regarding billing and financial obligations was at a rate of 906 complaints per 100,000 subscribers, and at a rate of 3,122 complaints per 100,000 with regard to service quality and technical problems.
The total of grievances that were filed with the authority in relation to fixed telecommunications service was 357 during the first half of the year, and OMR 17,000 were returned in favour of consumers.