Polish OSS provider Suntech has won a new contract with Singapore-based StarHub to upgrade its service fulfilment platforms as part of an ongoing digital transformation process.
By implementing Suntech’s SunVizion Network Inventory System, StarHub has gained the enhanced ability to intelligently manage its extensive logical and physical network elements in an integrated manner. With full visibility over its network assets through a single system, the StarHub Integrated Network Engineering team can now accurately track the utilisation of resources and proactively identify areas for enhancements in performance, capacity and coverage, based on business demands. The improved workflow also enables StarHub to provision services for both consumers and enterprise customers across network platforms, quickly and efficiently.
“Operating high-performing and resilient networks is key to enabling a whole range of services and solutions for our customers. Working with Suntech, our race to digitalise, automate and introduce more advanced intelligence into our networks is well underway. Everything we do as part of our digital transformation journey is all about our customers, driving speed and efficiency gains in service delivery and user experience,” said Chong Siew Loong, Chief Technology Officer, StarHub.
As part of StarHub digitalisation roadmap, SunVizion OSS suite offers future capabilities that to support service developments and evolutions. The SunVizion solution will be integrated with StarHub’s Business Support Systems (BSS) and Service Orchestration platforms for seamless and more agile end-to-end service delivery to meet today's and tomorrow's business needs such as 5G services.
One of the key drivers is automating the end-to-end service provisioning to reduce service activation time. Products and services are being mapped into service catalogue at both BSS and OSS layers, with service specifications that carry rules and parameters about how network and IT resources are allocated for service fulfilment.
When an order is placed, for instance, Ethernet Leased Line or a metro WDM link, the system understands what network resources are needed to compose the requested service. In-built workflows will automatically take care of service fulfilment process, including triggering external provisioning systems or sending specific work orders to field teams (such as site survey, last mile cabling, and end-to-end testing).
StarHub’s field engineers are armed with SunVizion mobile app, which gives them accurate information of the network at site. They can receive work orders based on their current availability and location. All the information required to perform the task is transferred and displayed on the mobile application.
With the use of SunVizion solution, StarHub is achieving quicker time-to-market and streamlining workflows to enhance products, services and customer experiences.