UK regulator Ofcom has published two documents exploring how the use of customer data is evolving and to ensure that data innovation supports the interests of communications customers.
A new discussion paper presents the results of consumer research on personalised pricing. It also outlines Ofcom's initial views on the potential implications of this emerging practice, to help ensure that customers are treated fairly and have transparency about how their data is used. Interested parties can submit their views to Ofcom via e-mail at personalised.pricing@ofcom.org.uk.
The second document is a consultation on a proposed new initiative called 'Open Communications'. This would allow consumers and businesses to share their own data with comparison sites and other providers to receive recommendations about the best products for their needs. This consultation closes on 10 November. Ofcom aims to publish a statement summarising responses to the consultation and outlining how it plans to proceed in 1st-half 2021.
Source: https://www.telecompaper.com/news/ofcom-publishes-documents-exploring-use-of-customer-data--1349127