Brazil's National Telecommunications Agency (Anatel) has reviewed the quality requirements for cable television companies, reports Veja. According to a resolution published in the Official Gazette, "quality goals are established from the consumer's point of view and must be met equally by all providers of pay-TV services”. The main new development is that every operator should have an Ombudsman to receive customer complaints, with a ten-day deadline to deal with them.
Once that deadline has expired, if there is disagreement with the measures adopted, consumers can take their demands directly to Anatel. Unlike before, customers now have predictable situations in which they can exercise unilateral breach of contract.
Source: https://www.telecompaper.com/news/brazilian-regulator-reviews-pay-tv-standards--1321200