Portugal's National Communications Authority (Anacom) said it signed protocols with seven consumer dispute arbitration centres, in an attempt to make the process of resolving disputes between consumers and communications operators simpler and faster. This is relevant in a sector characterised by a high level of conflict and a high number of consumer complaints, Anacom said.
For the regulator, the consumer dispute arbitration centres must be swift and have adequate means to respond to consumer requests. Significantly, the funding to be made available is conditional on the achievement of results.