noting the hard work demonstrated by these individuals to accomplish Viva's aims.
In the short span of a year, Al-Awadi points out that Viva has successfully handled competitive challenges and provided exceptional customer satisfaction, allowing it to offer the most innovative services Kuwait's telecommunication industry has to offer.
According to Al-Awadi, Viva has become a distinctive player in the telecommunications world through its unique and unrivalled services, including unexpected revelations that completely revolutionized the Kuwait telecommunication market.
For example, from the very inception of Viva, incoming call charges were waived, giving subscribers a substantial discount. In addition, considerable reductions were made in the base plan prices when compared to other leading operators, forcing competition to follow suit. Clever marketing campaigns also added to Viva's appeal.
Al-Awadi stands by his word that Viva will continue to take full responsibility in delivering on its promises. One of Viva's perks at launch was the opportunity to reserve custom phone numbers through their website, mall locations, and through authorized agents for all customers joining within the first year of operation. Additionally, subscribers were offered super fast internet connections of up to 7.2Mbps, even reaching speeds up to 21.6Mbps. Such success can be attributed to Viva's implementation of the most advanced third generation (3G and HSDPA) network in Kuwait resulting in superior coverage, performance and reliability
Al-Awadi attributes Viva's first year success to the company's slogan: "Viva makes things possible." He assures customers that Viva will strive to surpass its achievements to date and continue to delight customers with exceptional services in the near future. All of this, he notes, will be made possible by the efforts of the Viva family whose determination is, and has always been, to offer customers the services that allow them to get closer to the things that matter to them most.