Kanoo Travel, a division of Yusuf bin Ahmed Kanoo group (YBA Kanoo Group) and one of the largest travel companies in the region, has awarded the cloud-based contact centre solution to Kalaam Telecom, a global managed solutions provider for businesses across GCC and international markets.
This deployment was aimed at enabling Kanoo’s customers and employees to enjoy cross-region communication efficiently over a single platform and reduce the use of physical infrastructure and Opex costs.
“For 81 years Kanoo Travel provided its customers with innovative, high-quality and cost-effective travel solutions, which will be enhanced further by adapting a cloud-based contact centre,” Nabeel Khalid Kanoo, board director at YBA Kanoo Group said.
Kanoo Travel interim EGM Zaeem Gama added: “We are delighted to have Kalaam Telecom as our technology provider. Their single voice platform will reduce cost significantly and unify communications.”
Veer Passi, CEO of Kalaam telecom, said: “Kalaam Telecom being a very nimble operator, has always been ahead of the curve with its disruptive solutions and market-leading technologies. Our cloud-based contact centre and feature-rich IP telephony solution gives a revolutionary edge to enterprise customers, which allows enterprises to rest on the investment that Kalaam has made. By doing so, they get all the features of a contact centre without having to make a large investment. Moreover, it offers multiple benefits such as a customised live dashboard, greater visibility of the agents, adding and removing agents in real-time, enhancing IT Manager’s visibility and enhancing productivity. As a result of this, enterprises can focus more on their business objectives rather than the technology for managing their contact centres.
“Kalaam recently deployed this solution for Kanoo Travel, one of the largest travel agencies in the Middle East for their contact centres in UAE, Bahrain and Saudi. Offering this cloud-based contact centre not only unifies their customer experience from any region but also benefits Kanoo by reducing communications costs,” Passi said