Dubai Police has shifted 100 per cent of its services and transactions to smart technologies, announced Smart Dubai, adding that there has been noticeable progress across all government bodies in embracing hi-tech solutions.
Dr Aisha Bint Butti Bin Bishr, Director-General of the Smart Dubai Office (SDO), said: “We, at Smart Dubai, look forward to the year 2021, when we will be celebrating the final paper transaction in the Dubai Government.”
“The Dubai Police department are always ready and willing to cooperate with us in our ambitious projects and, for that reason, they are today the first Government body in Dubai to entirely forego paper transactions.
“Dubai Police has achieved unprecedented progress in implementing the Smart Dubai 2021 Plan, fully transferring all of their services and transactions to smart technology. This is a great achievement that saves customers’ time and effort, all the while underlining the strength of the partnerships that Smart Dubai has forged with the public sector to transform the emirate into a fully-fledged future-ready smart city,” she added.
Major-General Abdullah Khalifa Al Marri, commander-in-chief of Dubai Police, said: “The Dubai Police General Command is committed to the directives of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai. To that end, we worked to provide our customers with 100 per cent paperless services through our smartphone applications and website, and ensure full customer satisfaction.”
According to Dubai Police statistics for 2017, the most popular smart service with the general public was payment of traffic violation fines, followed by appealing traffic violations and reporting accidents. Customers opted more often to pay their fines via smart applications, followed by payment through the website.
In total, smart transactions grew by 46 per cent during 2017, when compared with 2016, while the total amounts collected through smart services grew by 25 per cent. Turnout rates were 64 per cent for traffic services, 20 per cent for criminal services and 15 per cent for miscellaneous services.