Batelco, a major player in the regional telecommunications industry and the leading digital solutions provider in Bahrain, has been recognised by world leading statistical data organisations for its delivery of the fastest mobile internet speeds and high customer satisfaction rates.
In November 2016, Batelco was recognised by Speedtest by Ookla for its outstanding performance as Bahrain’s Fastest Mobile Internet provider.
Speedtest by Ookla is the global leader in broadband and mobile speed testing and web-based network diagnostic applications. The company's software and methodologies set the industry standards for accuracy, popularity, ease of use and the subsequent development of statistical data. Speedtest.net is one of the most popular web sites on the Internet.
Batelco also came out ahead of its competitors in the recent Ipsos survey carried out in Bahrain to rates customers’ satisfaction with their telecoms provider. Batelco scored 8.5 out of a possible 10, and was the only player in Bahrain to exceed the global telecom satisfaction norm which is 8/10.
Batelco Bahrain CEO Engineer Al Hashemi said Batelco was very proud to be rated so highly by such world leading and reputable organisation as Ookla and Ipsos.
“Batelco’s investment in new and upgraded networks ensures that our customers have access to fast speeds and reliable services. Additionally, we have invested in establishing the largest Customer Contact Centre in Bahrain and in training hundreds of staff in handing customer issues efficiently. With the Centre being operational 24/7 every day of the year, our customers can depend on the highest levels of customer care,” Eng Al Hashemi added.
Eng Al Hashemi continued by saying that Batelco’s investments also support Bahrain’s efforts to develop the ICT industry and ensure it remains a viable business hub in the region.
As a result of the continuous investment and efforts by various organisations to grow ICT in Bahrain, the country continues to hold first place among Arab states and internationally is in 29th place, according to the ITU’s 2016 ICT Development Index. These are very impressive statistics, it said.
Additionally, in the World Economic Forum’s most recent ‘Global Network Readiness’ report, Bahrain was ranked 28th out of 139 countries in terms of overall network readiness in 2016. With 92.7 per cent of its 1,378,904 population having an internet connection, Bahrain is the most connected country in the Middle East according to the highly reputable report.
“Ultimately, our efforts and plans are in line with the Kingdom of Bahrain’s vision to be a Middle East hub for ICT solutions through the delivery of innovative services based on superfast internet connectivity,” Eng Al Hashemi concluded.