The Telecom Regulatory Authority of India (TRAI) in October will come out with its final recommendations on compensation that may be paid to mobile phone users by operators for poor service.
TRAI has already floated a draft paper on the issue and is awaiting stakeholders’ responses, post which it will issue final recommendations. In the paper, the authority has suggested compensation by the way of not charging customers for dropped calls or providing them with free calling minutes.
“We have floated a paper relating to compensation and have sought comments from operators...after which there will be an open house discussion. I expect that by October 10-15, we will give the final recommendations in this regard,” TRAI Chairman R.S. Sharma said at an event organised by Assocham here.
Meanwhile, Bharti Enterprises Vice Chairman Akhil Gupta, who was also present at the event, said the industry is committed to providing good quality services.
“There is absolutely no shying away of responsibility on this (quality of services)...we as an industry are committed to this,” Mr. Gupta, who is also Executive Chairman of tower firm Bharti Infratel, said.