To tackle the growing complexity of networks brought about by increased 5G adoption, CelcomDigi and Ericsson will develop advanced autonomous networks powered by artificial intelligence (AI) and automation to deliver high-quality connectivity services.
This partnership will focus on several key areas, including using AI-driven automation to enhance network efficiency and performance, ensuring reliable and high-performing 5G services for both businesses and consumers, and improving customer experience (CX) through autonomous solutions that boost service quality and operational efficiency.
Ericsson will contribute its global expertise and its cutting-edge AI Intent-Based Operations (IBO) technology to accelerate the development of these autonomous network capabilities. The integration of AI-powered autonomy will support CelcomDigi’s efforts in network integration and modernization, enabling the creation of a leading digital network in Malaysia that delivers exceptional experiences to both enterprises and consumers.
CelcomDigi's CEO, Datuk Idham Nawawi, stated, “As Malaysia's 5G adoption grows, it's crucial for us to enhance our network capabilities to handle the increasing complexity while delivering excellent customer experiences. Through our partnership with Ericsson, we are moving towards intent-based autonomous networks, using AI and automation to revolutionize network operations, enhance performance, and promote sustainability.”
David Hägerbro, President and CEO of Ericsson Malaysia, Sri Lanka, and Bangladesh, commented, “This collaboration with CelcomDigi marks a significant step in Malaysia's digital transformation. We are excited about the potential of AI technologies in autonomous network operations to improve efficiency and customer experience. The MoU aims to enhance operational efficiency, improve service quality, and elevate user experiences. Our dedication to Malaysia remains strong, and through these partnerships, we aim to help CelcomDigi stay at the forefront of digital innovation.”
This partnership demonstrates CelcomDigi's commitment to driving innovation through collaborations to support Malaysia's transition to a 5G-AI-powered digital economy. By leading the way in autonomous network operations, CelcomDigi and Ericsson aim to establish new standards in network efficiency, service differentiation, and customer satisfaction.
