Vodafone IoT is maximizing the quality of its global managed IoT connectivity service with the launch of an Artificial Intelligence platform, which continuously analyzes the operation of customer services, and with machine learning algorithms, detects in near real-time any variations such as network performance fluctuations, latencies and other important performance indicators. The tool was developed with Celfocus and further features are to be announced in the future.
Vodafone leverages the tool to both proactively optimize service and provide immediate information on critical data to support teams that communicate with customers to speed up problem resolution. Specifically, the platform has the ability to identify service variations by monitoring and learning from previous customer data traffic patterns, while analyzing network and service availability in more than 180 countries, providing alerts when necessary.
Erik Brenneis, CEO, Vodafone Business IoT
We are extremely excited to introduce our data anomaly detection tool, which – using AI – detects service indicator variations in near real-time. This technology gives the IoT service an extra layer of reliability, meaning our customers will have further confidence that their IoT operations will continue to operate smoothly. As we scale our business – serving more customers in more countries – it is vital that we provide the most reliable IoT connectivity service and this tool helps us achieve this.