Abdullah Al-Ajmi, Acting Chairman of the Communications and Information Technology Regulatory Authority (CITRA), highlighted the efficiency and cost benefits of integrated government services at the opening of the 11th e-Government Forum, themed “Digital Government and Integrated Services Strategy.” The three-day event brings together government agencies and private sector representatives to discuss advancements in Kuwait’s digital infrastructure.
Speaking on behalf of Minister of State for Communications Affairs Omar Al-Omar, Al-Ajmi noted that the forum aims to enhance government service quality, benefiting both citizens and residents. He emphasized that the development of integrated services strengthens government planning for sustainable growth, optimizes the use of financial and human resources, and improves Kuwait’s competitive position regionally and globally.
Al-Ajmi underscored CITRA’s critical role in regulating Kuwait’s communications and information technology sectors, which drive the advancement of electronic services as part of digital transformation initiatives. He announced the experimental launch of the advanced fifth-generation network (5G Advance) and the “Kashif” service, which identifies callers for organizations, reducing fraudulent calls and enhancing communication reliability.
Echoing Al-Ajmi’s views, Bader Al-Salman, Chairman of the Union of Kuwaiti Engineering Offices and Consulting Houses, stated that the forum serves as a vital platform for achieving complete automation across government services. He expressed confidence that this transition would boost productivity, reduce manual processes, and eliminate the need for physical visits to government centers, thus saving time and costs for the state and individuals alike. Al-Salman also acknowledged the contributions of artificial intelligence and private sector expertise in developing educational programs that meet global standards for data privacy and governance.
Fatima Al-Qallaf, Head of the Partnerships and Events Department at the Central Agency for Information Technology, emphasized that the forum addresses challenges in electronic service integration, reflecting the government’s commitment to procedural advancements. She noted that recent developments in Kuwait’s e-government system position the country for a future of increased confidence and competitiveness. Al-Qallaf highlighted the “Sahel” application as a key tool in streamlining and automating government services, further supporting Kuwait’s digital ambitions.
The forum showcases Kuwait’s commitment to digital innovation, with a focus on efficient resource management and the implementation of comprehensive development plans that benefit society with integrated, advanced electronic services.