In a groundbreaking move for the banking and financial services industry in Sri Lanka, LOLC Technologies has launched an AI-driven chatbot powered by a Large Language Model (LLM). This innovative development marks the first use of such cutting-edge technology in the local financial sector, setting a new benchmark for customer service and engagement.
The newly introduced chatbot leverages the latest advancements in artificial intelligence to deliver seamless and natural conversations with customers. Unlike traditional chatbots that rely on pre-programmed scripts or menu base, these advanced chatbots use transformers, a deep learning architecture, to understand and respond to customers questions with exceptional context awareness.
Generative AI chatbots with LLM generates natural responses based on their vast knowledge base. They excel at Semantic Text Search, identifying relevant information even when it is not explicitly mentioned. By integrating with Cognitive Search, these chatbots can draw from diverse knowledge bases, significantly enhancing the user experience. They continuously learn from interactions, allowing them to manage complex conversations with impressive fluency and accuracy.