Page 24 - SAMENA Trends - September 2023

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

proven, successful on-premises systems. Cloud “Their Way” with extensive experience at leading brands,
Avaya’s approach to help customers move • Avaya Unveils Reimagined Professional including Amy O’Keefe, Chief Financial
“at their pace” is resonating with customers Services, Prioritizing AI, Cloud, and Officer; Omar Javaid, Chief Product Officer;
and partners. Companies are increasingly Digital Transformation Through Avaya and Josh Mueller, Chief Marketing Officer.
seeing their contact centers at the tip Customer Experience Services The company also announced Sagi Dudai
of the spear for driving differentiating Customer interest in these solutions as a Board Advisor to bolster its cloud
experiences for their customers. With AI is driving new client engagements and engineering efforts.
innovation super-charging CX solutions, renewals, including: Victory Auto Group’s 50 A variety of third parties have recently
customers are turning to Avaya to help locations across the US, Acadia University recognized Avaya’s momentum and
them bring massive innovation into their in Canada, BNEXT, a fintech company leadership:
contact centers. As more customers are in Spain; G-Star RAW, one of the most • In June, Avaya received two Stevie
looking to ChatGPT and other generative AI renowned clothing brands in the world; Awards (American Business Awards) for
technologies, they are seeking an integrator GRUPO LOMAS, a tourism services and both Emerging Technology (for Avaya’s
to bring it all together, with Avaya well- property company in Mexico, the National media processing core) and for its Avaya
positioned to play that role often as the Social Security Fund of Uganda; Ignite Experience Platform for the Customer
contact center incumbent. This interest Telecom in Australia; select Canadian Tire Service Solution category.
was evidenced by strong customer and stores, 28 locations of St. Mary’s County • In July, CEO Masarek was named as the
partner attendance at Avaya ENGAGE, the Public Schools in Maryland, Walmart UC Leader of the Year for leading Avaya’s
company’s global customer conference Mexico; TELMEX, a telecom leader in business and financial transformation by
held in June in Orlando, Florida. The Mexico; Group Estrella Blanca, a leading UC Today.
Draft
event marked a successful return to in- Mexico transportation company; and Kura, • In July, the NORNS Awards highlighted
person exhibitions of Avaya innovation, a leading outsourcer of contact center Avaya for its work with AI in the Contact
solutions, and its partner ecosystem, with solutions in the United Kingdom, among Center.
almost 2,000 in-person registrants and many others. • In July, Avaya was given the Readers’
approximately 3,500 virtual registrants, Key Executive Hires and Industry Choice Award for the Avaya Cloud
representing 104 countries attending 90 Recognition Among Avaya’s Quarterly Office from Connect Professional: Cloud
breakout sessions. At ENGAGE, Avaya Accomplishments Telefonie Awards.
made a series of solution and services During the quarter, Masarek refreshed • In July, Avaya was awarded Gold in
announcements, including: his executive leadership team, part of Brandon Hall Group’s Human Capital
• Avaya Enterprise Cloud Enables his efforts to drive Avaya’s strategy and Management awards in the category of
Global Organizations to Future-Proof operations, and an indicator of success in Best Use of Video for Learning for the
Communications efforts to establish Avaya as a destination Avaya Experience Platform™ for Agents
• New Avaya Integrations, Capabilities, and place to work. The company announced and Supervisors.
Alliances Empower Enterprises to Adopt three C-suite executives in key roles joining

China Mobile Teams Up with Huawei to Deploy
the First FTTR-B Network on Mount Everest

Recently, China Mobile Communications and hotel on Mount Everest [Tibetan name: gigabit premium Wi-Fi services for staff
Corporation Co., Ltd. (China Mobile) and Mount Qomolangma]. Based on Huawei and tourists at the top of the world, meeting
Huawei have successfully deployed an FTTR-B (Fiber-to-the-Room Business) their daily communication and business
FTTR-B network for the tourist base camp solution, China Mobile provides ultra- requirements.
China Mobile teams up with Huawei to
deploy FTTR-B network
At the management office of the tourist
camp 5,200 meters above sea level, staff
need to check environmental protection
devices, send back high-resolution photos
and videos, and log to the Mount Everest
Administration Bureau every day. Due to
poor network conditions, problems such
as frame freezing, slow video upload, and
document sending failures used to occur
frequently. The high-speed FTTR-B network

24 SEPTEMBER 2023