Page 77 - SAMENA Trends - September 2021

REGULATORY & POLICY UPDATES SAMENA TRENDS

safety of devices used in the Kingdom according to the highest devices, and also specify through the technical specification No.
standards. In addition to determining the frequency bands allowed (GEN002) the mandatory minimum for mobile phones, routers,
to be used, according to the National Frequency Spectrum Plan and Internet of Things devices approved by the authority in terms
and international agreements. The commission's specifications of hardware-supported technologies and the frequency bands,
review the technical characteristics of most communications in addition to mandatory voice services technologies (VoLTE,
technologies in terms of frequencies and technical standards, VoWiFi) and mandatory emergency services technologies (CBS,
specify safety standards and electromagnetic requirements for AML). (September 6, 2021) citc.gov.sa

United Arab Emirates

The Telecommunications and Digital Government Regulatory (APIs). Updates included also launch of the live chat bot (around
Authority (TDRA) has announced that the number of the UAE’s the clock 24/7) to answer customer queries automatically, using
national portal users reached 8.5 million during the first half of artificial intelligence techniques. Users can ask questions in the
2021. Users increased by 42% compared with last year. TDRA form of a chat, while the virtual assistant answers these questions
stated that this increase is due to the great efforts exerted to to help the user find the searched topic. Updates on the portal
develop the portal and provide online services and information included enhancing content related to digital transformation of
according to the current circumstances. According to the results, the UAE, government efforts to improve services, co-creation,
the portal is the UAE society’s first source of services, information, and design of public services. Updates included also enhancing
particularly those related to the COVID-19 pandemic. The UAE’s content related to the digital participation, society engagement
national portal has employed automatic learning tools to provide in decision-making, economy and investment, and government
a unique experience focusing on the customer. It uses advanced budget, as well as continuous updates of the COVID-19 page.
research algorisms that can identify entity names (Named The portal team information related to the UAE National Agenda
Entity Recognition – NER). Named entities may be individuals, and the role of the UAE’s National Committee on SDGs. Statistics
organizations, places, etc. This mechanism provides users with showed that most viewed pages are those elated to Travel amid
accurate search results designed for the keywords entered by COVID-19, Visas, Quarantine procedures, and Vaccines against
the user. Search results include images and summaries quoted COVID-19 in the UAE. It is noteworthy that the UAE’s national
from the search topic. TDRA indicated that updates on the portal portal consists of four main sections; they are information and
included the launch of a new page for the statistics portal users, services, about the UAE, eParticipation, and media.
which is automatically read from Google Analytics, and provides (September 1, 2021) tdra.gov.ae
real-time data based on application programming interfaces

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