Page 27 - SAMENA Trends - September 2019

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Omantel Launches a Dedicated International Network Operation Centre to

Enhance Global Wholesale Customer experience

Omantel, a wholesale world-leader in ultra- and we needed a central command center Asia. With INOC, we have a dedicated team
low latency networking, has launched a for both customer service and ensuring of networking experts that are perfectly
dedicated International Network Operation the overall operability of our network positioned to solve networking challenges
Centre (INOC) in Oman. INOC enables ecosystem. INOC has been developed in and expedite how issues are resolved
Omantel to meet Customer Experience response to customer demand and has across the globe. INOC is another step
Key Performance Indicators (KPIs) while been specifically tailored to the needs on the journey as we develop and deliver
troubleshooting network issues before of a Cloud and Content-centric market,” world-class infrastructure and use our
they can impact service quality. The said Salim Al Mazrui, General Manager – geographic advantages to better serve our
INOC has been deployed in response Wholesale Operations at Omantel. “Our wholesale customers and partners. They
to accelerating growth in Omantel’s international operations will only continue can benefit from a single point of contact
wholesale international customer base to grow, and we now have a foundation that for resolving network-performance
and expanding global network footprint. is ready to scale to meet future demand related issues when occurring.” The INOC
INOC acts as a central point of contact for and exceed the expectations of our valued dedicated team proactively communicates
customers and partners and provides them wholesale customers.” INOC will monitor with international customers and
with real-time information on end-to-end international services offered by Omantel providers and coordinates with local
network availability and performance. It via either terrestrial or submarine cable and international teams to resolve any
has full visibility into the 20 subsea cable systems to ensure smooth network incidents, outages or degradation, which
systems in which Omantel has invested operations. It has been purpose-built to may affect international links or services.
covering 120 locations around the world. It resolve all network-related issues rapidly The INOC is set to be expanded in the near
aims to ensure 100% uptime of the network and in compliance with stipulated policies, future into phases to further increase the
and deliver operational and customer procedures, and quality standards. Al scope and widen its role.
experience excellence. “Our wholesale Mazrui continues, “Oman is located at the
business is growing around the world, nexus between Asia, Africa, Europe, and

Three Companies Win the Local Edition of the
Orange Social Venture Prize (OSVP)

Three start-ups won in the third local compete for one of its prizes which amount March to September, targeting projects that
edition and the ninth global edition of the to 25,000, 15,000, and 10,000 Euros for the offer innovative solutions that respond to
Orange Social Venture Prize (OSVP).The three prizes. Orange Jordan opened the the needs of community in different areas
jury of the prize evaluated the projects registration to participate in OSVP from such as health, agriculture, education,
of seven companies that were qualified
to the final stages, choosing winners of
the first three places. This came after the
participants presented their innovative
projects in front of a special committee
that evaluated these projects with high
accuracy. The names of these companies
will be announced next month. According
to Orange Jordan, the three winning
companies will receive a cash prize of
JD 4,000 for the first winner, JD 3,000 for
the winner coming in second place, and
2,000 JD for the winner of the third place.
Winners will also have the opportunity to
participate in the international version of
the prize, which will be held in November,
in South Africa, where this competition
represents an opportunity for them to

27 SEPTEMBER 2019