Page 54 - SAMENA Trends - May 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

TRA Released a User Experience (UX) Guidelines

The Telecommunications Regulatory Authority (TRA) launched
the first of its kind User Experience (UX) Guidelines (Research
and Design), which helps UX employees, user interface designers
and others to use the best global tools and practices for a
customer oriented research and design. The guidelines launch
took place during a virtual workshop on “Key smart government
enablers” held by TRA in the presence of more than 150 experts
and interested parties from the UAE federal entities. At the
beginning of the workshop, TRA thanked all federal entities for
their great efforts in 2019 and the marked improvement in the
results compared to previous years in achieving the of indicators
standards of smart government enablers. In addition to the launch
of the guidelines, the workshop reviewed the most important
developments in the indicators of smart government enablers
such as the launch of a new evaluation pillar for remote work,
which measures the readiness of federal entities, their services
and digital transformation employees for remote work system.
Additionally, the workshop highlighted the launch of a special pillar
to assess the quality of digital services via the smart application,
the launch of standards for crises management, others related
to service digital signature, and the extent to which entities
develop their services using the UX methodology, facilitating and
simplifying services and designing proactive services. On this
workshop, H.E. Salem Al Housani, Acting Deputy Director General
for Information and eGovernment Sector and Leader of the Online
Service Index Executive Team, said: “We are living an important
stage that forced an actual application of the strategies and
plans that the UAE government followed in line with the directives
of the wise leadership regarding enabling and enhancing the
smart government in the country. The UAE has been able to deal well as the standards added to the indicators of the seven smart
decisively and effectively with the requirements of the stage, and government enablers, the most important challenges and how to
to maintain the progress of work and production in all sectors, as overcome them.” The launch of the UX Guideline aims to provide
well as continuing to provide the best services around the clock, the federal government employees with an integrated guide that
adding to the many successes the UAE has achieved in the field focuses on the user during the design of the user interface. It also
of smart government, digital transformation and sustainable provides standards and guidelines that achieve greater benefit to
development” Al Housani indicated that this workshop is part of the users and increase customer happiness. The UAE has been
enabling smart government and developing smart government ranked first in Government Electronic and Mobile Services (GEMS)
enablers indicators in line with the requirements of the current maturity index, according to a report issued by the United Nations
stage. He added: "The workshop discussed new topics that were Economic and Social Commission for Western Asia (ESCWA),
added to the indicators of smart government enablers, such as first in broadband subscriptions and mobile phone coverage, first
remote work and readiness of the entity, Business continuity, regionally in switching to IPv6, and first in the Arab region and the
digital signature, service simplification, and proactive services, as fourth globally in launching 5G.

Telehealth Portal Scales Up Digital Health Solutions in Pakistan

Pakistan is the first country in the world with domestic and overseas doctors on people in every way. After adding the
to have launched a free of cost telehealth WhatsApp to address COVID-19 health helpline number (+92-300-111-1166) in
portal through Whatsapp. The initiative has concerns. One of the most challenging your contacts, you can message to connect
been made possible by Digital Pakistan things about the Coronavirus pandemic with a chatbot, which can communicate in
and the Ministry of National Health is uncertainty: not knowing if you have seven languages to answer your questions.
Services, Regulations and Coordination contracted the virus, or if you need to see After some screening questions, you can
(NHSRC), and will help people to connect a doctor. The telehealth portal is helping opt to speak to a doctor and will receive

54 MAY 2020