Page 49 - SAMENA Trends - February-March 2021

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Tech Mahindra Recognized as A Leader in Gartner
2021 Magic Quadrant

Tech Mahindra, a leading provider of digital of the industry by leading the Customer personalize and disrupt the way customers
transformation, consulting, and business Experience market and challenging the are serviced. Tech Mahindra is leveraging
reengineering services and solutions, middle and back-office markets through its partner ecosystem effectively to bring
announced today that is has been hyper-automation. Through its strategy of the best of breed omni-channel solutions
recognized as a Leader in Gartner 2021 creating human centered experiences, Tech across verticals, resulting in this leadership
Magic Quadrant for customer service BPO. Mahindra is using artificial intelligence, position. Ritesh Idnani, President, Business
Tech Mahindra for its Business Process automation and analytics to drive superior Process Services, Tech Mahindra, said,
Arm has been positioned as a Leader in the business outcomes for its customers “The CX industry is rapidly evolving, and
analysis based on its ability to execute and while reducing total ownership costs. Tech our objective at Tech Mahindra is to
completeness of vision. Tech Mahindra’s Mahindra, through its, new-age platforms help our clients provide human centered
BPS business has been growing ahead like M. AI. A and SeeR, is helping predict, experiences, across channels, anytime
and every time. I believe being positioned
as a Leader in Magic Quadrant for
Customer Service BPO reflects the strong
relationships we have with our customers.
I would like to take this moment to thank
our esteemed customers, appreciate our
partners and applaud our teams for their
unending support throughout.” As part
of NXT.NOW framework, which aims to
enhance ‘Human Centric Experience’,
Tech Mahindra focuses on investing in
emerging technologies and solutions that
enable digital transformation and meet the
evolving needs of the customer.

Tech Mahindra Acquires Majority Stake in Perigord Asset Holdings Limited

Tech Mahindra, a leading provider of acquisition is a part of Tech Mahindra’s in the Life Sciences Industry across digital
digital transformation, consulting, and long-term growth plan to build presence supply chain. Alan Leamy, Chief Executive
business re-engineering services and across key markets in Ireland, Germany, Officer, Perigord Asset Holdings Limited,
solutions, announced that it has acquired USA, and India with enhanced global said, “We are excited and looking forward
70% stake in Perigord Asset Holdings delivery. Vivek Agarwal, President – to joining forces with the Tech Mahindra
Limited (“Perigord”), a digital workflow and BFSI, HLS and Corporate Development, family as this partnership is the perfect mix
artwork, labelling and BPO services firm. Tech Mahindra, said, “Healthcare and of scale, technology, expertise and timing
This acquisition will help Tech Mahindra Lifesciences (HLS) is a key vertical for that will enable the company to continue
to augment expertise in the global Tech Mahindra and this acquisition will our journey as the world’s leading provider
pharmaceutical, healthcare and life science expand our footprint globally in these in pharmaceutical labelling, artwork and
(HLS) sectors. The strategic partnership domains. Perigord’s disruptive proprietary workflow solutions. Both companies’
will strengthen Tech Mahindra’s position as platform and expertise in the artwork future ambitions and desires to digitally
a leading digital transformation enabler in space and life sciences industry will transform the world of Pharmaceutical
the artwork and packaging services space add significant value to our offerings packaging services will deliver long term
with an integrated platform and services and capabilities. We welcome Perigord innovative solutions to our clients that will
portfolio. Additionally, Tech Mahindra will employees into the Tech Mahindra family future proof their needs over the next ten
leverage Perigord’s expertise and offerings and look forward to achieve great success years.” Ritesh Idnani, President, Business
to extend capabilities towards delivering together.” With leading capabilities in Process Services, Tech Mahindra, said,
efficiency and automation levers, across the BPS (Business Process Services) “This acquisition lies at the centre of our
sectors including consumer-packaged segment along with the SaaS (Software strategic priorities around platform-led
goods (CPG), medical devices and over as a Service) implementation and roll-out, BPaaS (Business Process as a Service)
the counter (OTC) products to enable the acquisition will further establish Tech offerings expanding our global footprint
growth and scalability in the future. The Mahindra as a preferred service provider and bolstering our capabilities in digital

49 FEB-MAR 2021