Page 67 - SAMENA Trends - May-June 2023

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

ticket deflection rate of Espressive Barista
coupled with Tech Mahindra's innovative
and user-centric digital experiences will
enable customers to increase competence
through automation and remain ahead
of the curve in the services market. The
partnership will also help their customers
with employee retention while gaining
service management efficiencies. Pat
Calhoun, Founder and CEO, Espressive,
says: “Gone are the days of building virtual
support agents in-house. Espressive and
Tech Mahindra allow CIOs and IT leaders to
develop a dynamic digital workplace with
a purpose built virtual agent that delivers
the highest deflection rates in the industry,
while enabling their teams to focus on
outcomes. Our proprietary and domain-
specific Large Language Model (LLM)
has been trained on over 4 billion phrases
across 15 enterprise departments and
can operate in over 100 languages.” The
partnership with Espressive is in line with
Tech Mahindra’s NXT.NOW™ framework,
which aims to enhance ‘Human Centric
Experience’, with a focus on investing in
emerging technologies and solutions that
enable digital transformation and meet the
evolving needs of the customer.

Zain Bahrain Adds Brunei to Global Data Roaming

Zain Bahrain said it has extended its Global a network not part of the partner’s list, then
Data Roaming passes coverage services the data roaming will not connect, and no
to Brunei, making it the widest Global Data data usage charge will be possible. Further,
roaming pass coverage telco in the a message notification will be sent once
Kingdom, covering 109 destinations. Zain the data allowance has been consumed
Bahrain said it meets the communication and the data roaming service will be
needs of its traveling customers with stopped. Jaffar Abdulla, Zain Bahrain
various roaming passes starting from BHD Wholesale & Roaming Manager,
5.5 with a validity of up to 30 days. Zain commented, “Zain Bahrain is continuously
has implemented multiple controls to enhancing its roaming coverage, and by
ensure customers are not charged extra adding Brunei to the Global Data Roaming
data fees. These controls include that the Passes, our customers can stay in touch
mobile will only select the networks while roaming seamlessly in 109
included in the roaming add-on destinations through 183 roaming
automatically. If the user manually selects partners, across six continents.

67 MAY-JUNE 2023