Page 46 - SAMENA Trends - February 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Huawei and China Mobile Zhejiang Jointly Commercially Develop First 5G

Service Experience Management Site

China Mobile Zhejiang (Zhejiang Mobile) management solution innovated second-line complaint analysis efficiency
officially signed a contract with Huawei jointly by Zhejiang Mobile and Huawei. is improved by 45%. Precise user profile
on the “Mobile Internet Performance Visible, Manageable, and Improvable supports 5G service expansion: Based on
Application” project to build quality 5G new service experience: Focus on user behavior, constructed a target 5G user
monitoring, demarcation, and complaint user experience, from the perspective service provisioning profile and worked
support capabilities for 5G services such as of device, pipe, and cloud layers, the with marketing department to push a
Cloud VR, video backhaul, etc. With the 5G solution developed over 100 indicators notification SMS message for 5G switching
service experience management solution, and appraisal baselines for 12 types of 5G on. The 5G switching on percentage of
Zhejiang Mobile provides end to end service network new services such as Cloud VR inactive 5G terminals in the demo area
quality management and commercial and 4K HD live broadcast, implemented increased by 15%, supporting 5G user
assurance for new 5G networks, services, consumer oriented and enterprise oriented development and package subscription
and subscribers, providing high-quality service quality management standardized effectively. In the future, user experience
and efficient 5G service experience for on the platform gradually. Intelligent expectation will become higher and higher
users. As one of the provinces where China experience analysis supports network with the development of 5G network. This
Mobile and China’s Ministry of Industry optimization and increases 5G camping requires Zhejiang Mobile to be able to
and Information Technology (MIIT) have ratio: Identified poor camping quality and ensure user experience of diversified 5G
conducted large-scale 5G tests, Zhejiang silent blind spots at the early stage of services. Huawei, as a strategy partner of
Mobile has actively promoted the first 5G network construction by intelligent China Mobile, has released the 5G Cloud VR
commercial 5G networks and invested analysis of camping ratio based on multi- Service Experience Standard White Paper.
in 5G service experience management dimension of users, areas, and terminals, It resolves network problem and customer
continuously. Zhejiang Mobile joint and performed network optimization to complaints efficiently by advanced 5G
innovation with Huawei explored new 5G resolve problems of poor-QoE cells and service modeling methodology and user
features, such as 5G signaling collection, users to increase the camping ratio by 20%. experience management solution to
multi-service experience modeling, quality Efficient service quality problem analysis ensure 5G user experience, and improve
analysis capabilities, etc., and built a 5G improves complaint handling efficiency: user experience and loyalty, that provides
experience management showcase, which With the quick demarcation and analysis strong support for the development
is becoming a pioneer in global 5G service capability of multi-scenario 5G service and efficient operation for China Mobile
experience assurance. There are four quality complaints, 80% network-side Zhejiang 5G services.
key values of the 5G service experience problem complaints are closed, and the

Huawei Recognized as a January 2020 Gartner Peer Insights Customers’
Choice for Wired and Wireless LAN Access Infrastructure

Huawei, a leading global provider of
information and communications
technology (ICT) infrastructure and smart
devices, is excited to share that they
were named a January 2020 Gartner Peer
Insights Customers’ Choice for Wired
and Wireless LAN Access Infrastructure.
Huawei is the only non-North American
vendor named, and has a high 4.7/5 stars
as of February 5, 2020 based on 196
ratings. Gartner defines the wired and
wireless access LAN infrastructure market
as comprising vendors supplying wired
and wireless networking hardware and
software that enables devices to connect to
the enterprise wired LAN or Wi-Fi network.
Gartner Peer Insights is an online platform
of ratings and reviews of IT software and professionals and technology decision- more than 215,000 verified reviews in more
services that are written and read by IT makers. Gartner Peer Insights includes than 340 markets. Gartner Peer Insights

46 FEBRUARY 2020