Page 50 - SAMENA Trends - February 2020

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

the latest editions of Microsoft’s most or corporate segment – providing – the shared screen – and transforms it
beloved Laptop series. From work to style, devices at the leading edge of innovation, into a mobile computer, built for teams.
the new Surface Laptop 3 helps people and establishing new benchmarks for Surface Hub 2S fits easily into any space,
make an impact with the thin, light, and excellence,” added Arif. “At each iteration, from a traditional conference area to a
elegant design, a new choice of 2 rich we elevate the entire Microsoft ecosystem, compact meeting room. A vibrant 4K+ 50-
tone-on-tone colors and metal keyboard ensuring our devices evolve into a line inch multi-touch display offers a lustrous
finishes, and a new choice of vibrant of products that truly enables the new canvas for collaboration, with the best
13.5- or 15-inch touchscreens. Laptop 3 modern workplace: versatile, adaptable pen and touch experience and the highest
features improved speed and performance and powerful.” Bringing together Windows resolution found in a device in its class.
with the latest 10th Gen Intel® Core™ 10, Microsoft Teams, Office 365, Microsoft The enhanced 4K camera, crystal clear
processor, up to 11.5 hours battery life, Whiteboard and the intelligent Microsoft speakers and far-field mic arrays help
and Instant On. The 15-inch consumer Cloud, Surface Hub 2S enables teams to everyone on the team – local or remote –
device is powered by the AMD Ryzen work in entirely new ways and gives them see and engage with the meeting content
Surface Edition processor. “The Surface the flexibility to come together wherever and each other, making it feel almost like
family has always transcended market they work best. It takes something that has everyone is in the same room together.
expectations – whether in the consumer long been a fixture in the conference room

Microsoft and Genesys Expand Partnership to Help Enterprises Seize the
Power of the Cloud for Better Customer Experiences

Microsoft Corp. and Genesys have expanded their partnership to
provide enterprises with a new cloud service for contact centers
that enables them to deliver superior interactions for customers.
With the omnichannel customer experience solution Genesys
Engage™ running on Microsoft Azure, enterprises have the
security and scalability they need to manage the complexities
involved with connecting every touchpoint throughout the
customer journey. Genesys Engage on Microsoft Azure will be
available in late 2020. To accelerate adoption, the companies
are providing Genesys Engage on Microsoft Azure through
a joint co-selling and go-to-market strategy. Customers will
benefit from a streamlined buying process that puts them on a
clear path to the cloud.
The power of Genesys Engage on Microsoft Azure
With its multitenant architecture, Genesys Engage on Microsoft
Azure gives customers the ability to innovate faster and
improve their business agility. In addition, by running the
Genesys customer experience solution on this dependable
cloud environment, enterprises will be able to maximize their platforms. One of the biggest challenges is connecting the details
investment in Microsoft Azure through simplified management of every interaction across all channels to ensure each customer
and maintenance requirements, centralized IT expertise, has a seamless experience,” said Kate Johnson, president,
reduced costs, and more. These solutions make it easier for Microsoft U.S. “By leveraging Microsoft’s Azure cloud and AI
enterprises to leverage cloud and artificial intelligence (AI) technologies, Genesys is helping enterprises create a seamless
technologies so they can gain deeper insights and provide customer journey with Microsoft’s trusted, secure and scalable
tailor-made experiences for their customers. Nemo Verbist, platform.” “We are thrilled to give large enterprises the opportunity
senior vice president of Intelligent Business and Intelligent to run their mission-critical customer experience platform in the
Workplace at NTT Ltd., one of the top five global technology cloud environment they already know and trust — Microsoft Azure,”
and services providers for the world’s largest enterprises and said Peter Graf, chief strategy officer of Genesys. “Together, we’re
a partner of both Microsoft and Genesys, sees great value in making it simpler for even the most complex organizations to
the partnership. Verbist said, “Many of our customers have transition to the cloud, enabling them to unlock efficiencies and
standardized on Microsoft solutions, and Genesys Engage accelerate innovation so they can build deeper connections with
on Microsoft Azure gives them an additional opportunity to customers.” The companies are also exploring and developing new
take advantage of their investment. Together, these solutions integrations for Genesys and Microsoft Teams, Microsoft Dynamics
provide enterprises a secure and powerful foundation to 365 and Azure Cognitive Services to streamline collaboration and
communicate with their customers in creative and meaningful communications for employees and customers. More information
ways.” “Large contact centers receive an exceptionally high will be released about these upcoming integrations later this year.
volume of inquiries across a growing list of channels and
50 FEBRUARY 2020