Page 40 - SAMENA Trends - December 2023

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Tech Mahindra, said, “Building competitive next-gen Artificial
Intelligence (AI) solutions requires substantial time and tapping
into talent beyond traditional workplaces. Populii, Tech Mahindra’s
crowdsourcing platform, connects enterprises with skilled gig
workers globally, helping enterprises accelerate AI solution creation
while reducing costs and boosting productivity. Gig workers get
access to top AI projects and flexible earning opportunities. We
believe Populii will become the go-to platform for both gig workers
and enterprises, fueling innovation and fostering AI success.” For
job seekers, Populii will serve as the best-in-class community to
find gig jobs that fit their schedule, enable upskilling, and ensure
on-time payments. On the other hand, for enterprises, the platform
will provide rich and accurate data that aligns with their business
objectives. Populii is built on the foundation of DataMime, which
Tech Mahindra acquired in 2020; the solution offers customizable
workflows to cater to customer-specific requirements on a
multitenant secured architecture. Populii’s development is aligned
with Tech Mahindra’s NXT.NOW™ framework, which aims to
enhance the ‘Human Centric Experience’, with a focus on investing
in emerging technologies and solutions that enable digital
transformation and meet the evolving needs of the customer.

Tech Mahindra Launches Navixus™ to Help Customers Increase Productivity
and Generate Revenue Through Digital Transformation

enhanced capabilities, including consulting, operational
excellence, intelligent automation, generative artificial intelligence,
CX technologies. The new business unit will also provide Contact
Center as a Service (CCaaS), advanced analytics, managed services,
and will guide customers from optimization to transformation.
According to industry reports, while nine in ten large companies
globally have a digital and artificial intelligence transformation
underway, they have only captured 31% of the expected revenue lift
and one quarter of expected cost savings from the effort. To tackle
this, Navixus™ will assist businesses in addressing the challenges
arising from heightened customer expectations, omnichannel
interactions, budget constraints, and inefficient processes
across various industries. Birendra Sen, Business Head, Business
Process Services, Tech Mahindra, said, “Today many enterprises
are grappling with the challenges associated with adapting
evolving technologies, ensuring robust data security, addressing
skill gap, managing complex transformations, and navigating an
extremely dynamic marketplace. Navixus™ aims to partner with
our customers in this journey through a consulting-led approach
and value-accretive suite of offerings that helps them continually
deliver superior experiences.” The new business unit, led by Tech
Mahindra’s consulting experts with decades of experience, will offer
invaluable insights from global implementations and integration
Tech Mahindra, a leading provider of digital transformation, with major CX technology providers. Navixus™ will act as a
consulting, and business re-engineering solutions, has announced complete digital transformation suite that caters to a customer’s
the launch of a new business unit Navixus™, within Tech Mahindra future goals by unifying every transformative technology and
Business Process Services (BPS). Navixus™ will combine Tech offering, bringing together all capabilities under one roof. This will
Mahindra’s Business Process Services’ automation, analytics, empower Tech Mahindra’s customers with future ready business
and consulting with Eventus’ customer experience (CX) and capabilities that has a strong emphasis on customer centricity. Rob
transformation capabilities to offer a holistic digital transformation Rutledge, Business Unit Head of Navixus™ & CEO, Eventus, said,
suit to customers. Navixus™ offers a suite of expanded and “The pace of change required for our clients to remain competitive

40 DECEMBER 2023