Page 33 - SAMENA Trends - September 2023

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Tech Mahindra Launches Generative AI Powered Ops
amplifAIer, a Digital Assistant for IT support Engineers

Tech Mahindra, a leading provider of digital transformation, quickly to accelerate value and bring efficiency. With our know-how
consulting, and business re-engineering services and solutions, of customer context and in-depth expertise in AI technology, we
announced the launch of ‘Ops amplifAIer’ solution under TechM developed Ops amplifAIer to accelerate the automation of complex
amplifAler-suit of AI offerings and solutions. The solution will IT processes. Our Ops amplifAIer solution is designed by putting
amplify the productivity of support engineers by providing a the support engineer at the center. It enables them to analyze and
single pane integrated view with all the contextual information resolve issues faster with generative AI assistance.” In addition,
and tools to resolve issues. It will also enable team collaboration Ops amplifAIer enables collaboration between team members and
and generative AI assistance capabilities and make the processes a generative AI chatbot for assistance. The solution also attempts
future-proofed in a responsible manner. Tech Mahindra’s Ops to protect enterprise IT knowledge like workflows/scripts from
amplifAIer solution integrates with existing ITOps tools to collect being bound to vendor-specific platforms and tools. The unified
the contextual information related to an IT ticket/alert and uses operations console reduces the need for IT support engineers to
generative AI to analyze the collected data. It further identifies the log into multiple ITOps tools. The contextual data collected allows
probable root cause, diagnose, recommend remediation actions, generative AI to perform most of the activities that a support
and generate the corresponding automation scripts. The solution engineer does today. With Tech Mahindra’s distinctive investments
comes with an enterprise automation catalogue that enables the in the AI space, comprehensive knowledge of customer needs, and
reuse of automation artefacts like scripts or workflows across expertise in fostering digital transformation within the enterprise.
the enterprise. Hasit Trivedi, CTO – Digital Services and Global Ops amplifAIer will drive unprecedented efficiency in enterprises,
Head - AI, Tech Mahindra, says, “Enterprises have a system for being agnostic to work in any type of organization to eliminate
every team such as the HRMS for HR, FMS for Finance, CRM for the complexity from everyday work. The launch of generative
sales, etc. But there is no single system focused on IT support AI-powered Ops amplifAIer is in line with Tech Mahindra’s
engineers. While there are multiple ITOps tools and each of them continuous endeavor to transform enterprises with advanced AI-
has core strengths, but they lack completeness and hence, support led offerings and solutions, along with its recent addition of Email
engineers must log into multiple tools and toggle between them amplifAIer, Enterprise Knowledge Search offering, Evangelize Pair
numerous times to analyze and resolve the tickets. Enterprises are Programming and Generative AI Studio.
looking for technology that addresses modern workplace issues

Zain and Pioneers Systems Agreement to Develop

IoT Solutions

Zain Saudi Arabia and Pioneers Systems
have inked an agreement to develop IoT
solutions, manufacture specialized
products locally, and support the Kingdom’s
capabilities to achieve sustainable digital
services innovation. Saudi-based Pioneers
Systems’ CEO Subhi Alghamdi stated:
‘Having already achieved remarkable
milestones in localizing the production of
point-of-sale devices and medical
respirators, our cooperation with Zain will
open the door wide for us to work together
in localizing innovation in the
telecommunications and digital services
sectors through developing and
manufacturing advanced electronic
products for advanced applications such
as the Internet of Things, Artificial
Intelligence, and more.’

33 SEPTEMBER 2023