Page 46 - SAMENA Trends - January 2021

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Etisalat and Du Announce Strategic Partnerships with Emaar Properties to

Provide Telecom Services to Local Communities in the UAE

du, from Emirates Integrated Telecom- Properties, Dubai Hills Estates and Arabian total digital transformation of consumer
munications Company (EITC), and Etisalat, Ranches Phase 3. Saleem AlBlooshi, and business customer experiences in
from Emirates Telecommunication Group Chief Technology Officer, du, said, "We are line with our overall strategy and vision
Company, have announced the finalization delighted to have the opportunity to work of ‘Driving the Digital Future to Empower
of their master developer agreements (MDA) alongside Emaar Properties, a company Societies’. By working with Emaar, we
with Emaar Properties. As part of the new whose profile, reputation, and history of will combine our creativity, ambition, and
partnership, both operators will, through sustained success across a multitude of insights to meet and exceed commitments
the Taawun infrastructure deployment projects offers an insight into its vision to our customers." Commenting on
initiative, cover Emaar’s major projects, and ambitions for the future. With the the partnership with du and Etisalat,
providing essential telecommunications finalization of this MDA, Emaar and its Ahmad Al Matrooshi, of Emaar Properties
infrastructure. Customers will be able to customers will benefit from the broad PJSC, said, "Delivering a world-class
choose their retail telecom operator of their range of services we provide, all of which telecommunications infrastructure is an
choice and the arrangement will further are dedicated to delivering convenience integral part of Emaar’s commitment to
support to the government’s long-term and empowering residents, communities, our customers. The Taawun partnership
vision in developing smart infrastructure and the country. As an integral driver of not only delivers a choice for customers,
and establishing a robust telecom sector the UAE’s economic, social, and digital but it also guarantees the best-in-class
for master developers. Under the MDA, transformation, we are driven by our in voice and data services, capable of
du and Etisalat will install, maintain, and commitment to our partners." Saeed Al catering for the needs of generations to
oversee state-of-the-art fixed telecom Zarouni, Senior Vice President, Mobile come. The partnership is aligned with UAE
services and solutions across various Network, Etisalat, said, "Our collaboration Vision 2021 and smart city development
sites, including Al Aryam Phase II, Lagoons with Emaar will drive an array of in Dubai, which has helped the country to
Phase 1, Dubai Creek Harbour, The Valley opportunities for both parties in the years become one of the world's most connected
by Emaar, Emaar Dubai South, Mina Rashid ahead. At Etisalat, we are committed to the and sustainable nations."

New Platform Launched in Oman to Help Record Public Services Complaints

The Authority for Public Services Regulation containing the complaint number and the 3- Follow your complaint through the
(APSR), has launched the 'Hasil' platform to time period for communication with you. platform.
help subscribers submit their complaints.
A statement issued online by APSR said:
"The Authority has provided a complaints
referral service directly through the offices
of supply and distribution companies
or the companies’ contact centers. The
companies, in turn, will file the complaint
directly on behalf of the subscriber
to the Authority in accordance with
procedures for considering subscribers'
complaints." Subscribers can also submit
their complaints through the complaints
platform 'Hasil' on the authority's website
apsr.om To submit your complaint, visit
the complaint platform:
1- Enter the required information.
2- You will receive a text message
confirming the submission of the complaint,

46 JANUARY 2021