Page 71 - SAMENA Trends - January 2020

ARTICLE SAMENA TRENDS

ARTICLE

The Journey to Digital Operations Management

When it comes to digital services, the moves
are all about disrupting how our business
works today and the necessity of putting
in place a next-generation operating model
that can sustain new levels of speed, agility,
efficiency, and precision.

In today’s fast paced era, customer expectations change quickly, in
turn radically shifting Business and IT Strategies. IT teams today
are facing an increasingly complex landscape of technologies,
methodologies with both regulatory and compliance pressures to
ensure that new processes are standardized and traceable.

It is a well-known fact that we live in a connected, always-on
world where seconds matter when it comes to customer delight. It
is not always about just the incident management process rather
it is important to consider the bigger picture beyond basic alerting
and incident response.

Today, everyone is looking at shifting from Traditional Operations
to Digital Operations Management. Digital Operations
Management brings together machine learning, automation, and
DevOps-centric workflows to mobilize teams where it matters
the most. When it comes to digital services, the moves are all
about disrupting how our business works today and the necessity
of putting in place a next-generation operating model that can Sudesh
sustain new levels of speed, agility, efficiency, and precision. VP, Delivery Head – Infrastructure &
Cloud Services MEA
Accepting this new reality means overcoming some challenges. Tech Mahindra
There is a need to have a digital operations management platform
that addresses operational pain—but the platform also should set
up teams and larger organizations with the ability to proactively
take advantage of opportunities to deliver innovation and delight
customers as opposed to simply reacting to incidents.

At the end, digital operations means quicker turnaround time with
a digital connected workforce having analytics driven insights with
various digital platforms for smoother operations and delivery.
Having a digital operations center with best in class reporting and
dashboard renders a 360-degree view of every measurable facet
of the user experience.

71 JANUARY 2020