Page 41 - SAMENA Trends - Gitex Special 2023

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

future-proofed in a responsible manner. Tech Mahindra’s Ops investments in the AI space, comprehensive knowledge of
amplifAIer solution integrates with existing ITOps tools to collect customer needs, and expertise in fostering digital transformation
the contextual information related to an IT ticket/alert and uses within the enterprise. Ops amplifAIer will drive unprecedented
generative AI to analyze the collected data. It further identifies the efficiency in enterprises, being agnostic to work in any type of
probable root cause, diagnose, recommend remediation actions, organization to eliminate the complexity from everyday work. The
and generate the corresponding automation scripts. The solution launch of generative AI-powered Ops amplifAIer is in line with
comes with an enterprise automation catalogue that enables the Tech Mahindra’s continuous endeavor to transform enterprises
reuse of automation artefacts like scripts or workflows across with advanced AI-led offerings and solutions, along with its
the enterprise. Hasit Trivedi, CTO – Digital Services and Global recent addition of Email amplifAIer, Enterprise Knowledge Search
Head - AI, Tech Mahindra, says, “Enterprises have a system for offering, Evangelize Pair Programming and Generative AI Studio.
every team such as the HRMS for HR, FMS for Finance, CRM for
sales, etc. But there is no single system focused on IT support
engineers. While there are multiple ITOps tools and each of them
has core strengths, but they lack completeness and hence, support
engineers must log into multiple tools and toggle between them
numerous times to analyze and resolve the tickets. Enterprises are
looking for technology that addresses modern workplace issues
quickly to accelerate value and bring efficiency. With our know-
how of customer context and in-depth expertise in AI technology,
we developed Ops amplifAIer to accelerate the automation of
complex IT processes. Our Ops amplifAIer solution is designed
by putting the support engineer at the center. It enables them to
analyze and resolve issues faster with generative AI assistance.”
In addition, Ops amplifAIer enables collaboration between team
members and a generative AI chatbot for assistance. The solution
also attempts to protect enterprise IT knowledge like workflows/
scripts from being bound to vendor-specific platforms and tools.
The unified operations console reduces the need for IT support
engineers to log into multiple ITOps tools. The contextual data
collected allows generative AI to perform most of the activities that
a support engineer does today. With Tech Mahindra’s distinctive

Zain and Pioneers Systems Agreement to Develop

IoT Solutions

Zain Saudi Arabia and Pioneers Systems
have inked an agreement to develop IoT
solutions, manufacture specialized
products locally, and support the
Kingdom’s capabilities to achieve
sustainable digital services innovation.
Saudi-based Pioneers Systems’ CEO Subhi
Alghamdi stated: ‘Having already achieved
remarkable milestones in localizing the
production of point-of-sale devices and
medical respirators, our cooperation with
Zain will open the door wide for us to work
together in localizing innovation in the
telecommunications and digital services
sectors through developing and
manufacturing advanced electronic
products for advanced applications such
as the Internet of Things, Artificial
Intelligence, and more.’

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