Page 41 - SAMENA Trends - October-December 2024

REGIONAL & MEMBERS UPDATES SAMENA TRENDS

Cisco Named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified
Communications as a Service (UCaaS)

Cisco has been recognized Cisco as a Leader in the 2024 Messaging, Calling, Devices, and administrative portals in Control
Gartner Magic Quadrant for the Unified Communications as a Hub. Doing so has redefined what’s possible by delivering more
Service (UCaaS) offerings for the 6th consecutive year. Cisco innovative, faster, and more intuitive employee and customer
has been ahead of the curve at investing in AI, tightly integrating experiences. From automating complex processes and enhancing
collaboration hardware and software, and building a breadth of customer journeys to providing actionable intelligence about
Unified Communications as a Service (UCaaS), Contact Center as Devices or office spaces, Cisco AI Assistant works effortlessly
a Service (CCaaS), and Communications Platform as a Service across hardware and software to deliver seamless experiences
(CPaaS) capabilities. This has led to Cisco being one of the only that don’t just help customers innovate but make their lives and
two vendors recognized in three Magic Quadrant reports for work easier.
CCaaS, CPaaS, and UCaaS. The company was named a Visionary In the last year, Cisco has delivered incredible AI momentum,
in the 2024 Gartner Magic Quadrant™ for Communications including:
Platform as a Service (CPaaS), and a Niche Player for Webex • 40 new AI capabilities, including the flagship Cisco AI Assistant
Contact Center in the 2023 Gartner Magic Quadrant™ for Contact for Webex that helps employees, contact center agents, IT, and
Center as a Service (CCaaS). developers be more productive, proactive, and focused.
Three areas that are core to the company’s continued • Best Collaboration Display – UC Today
acknowledgement: • The new Webex AI Codec, an industry-first application of
• Significant AI investments across the entire UCaaS portfolio advanced neural networks and machine learning to speech
are a testament to Cisco’s commitment to innovation. that significantly improves the hybrid work experience in lossy
These investments are not just about increasing employee network situations, is generally available.
productivity within Meetings, Messaging, Calling, Devices, and • The TMC 2023 Generative AI Product of the Year award for the
the Webex Suite, but also about delivering significant efficiency Cisco AI Assistant for Webex Contact Center
in Contact Center. They are a key factor in Cisco’s continued
success.
• Introducing the latest generation of hardware endpoints. The
9800 series desk phones, headsets, cameras, meeting room
kits, and collaboration boards make in-person and virtual
collaboration feel like everyone is in the same room. The desk
phones include a new design, AI features, power management,
and a programmable action button for emergencies.
• The unified communications capabilities include back-
end calling, messaging, meetings, contact center, CPaaS,
observability services, hardware endpoints, room meeting
systems, and gateways.
Cisco has purposefully built and invested in AI to deploy it across
their entire portfolio, enabling unparalleled ease of use and
effectiveness across Webex Contact Center, Webex Meetings,

Cisco and MGM Resorts International Sign Multi-Year Agreement

Cisco and MGM Resorts International today announce that
the companies have signed a Whole Portfolio Agreement
(WPA), empowering MGM Resorts with the majority of Cisco’s
software portfolio. This includes cybersecurity, software defined
networking, software defined-WAN, digital experience assurance,
full-stack observability, data center and services. This agreement
spans 5.5 years, benefiting guests and employees across all of
MGM Resorts” properties. Recognized as one of FORTUNE®
Magazine's World's Most Admired Companies®, MGM Resorts
operates some of the most famous resorts and casinos in the
world. It prides itself on delivering a winning combination of
quality entertainment, luxurious destinations and exceptional
guest experience. The agreement will enable the automation of

41 OCT-DEC 2024