Vodafone and EE will lead 3G network switch-offs in early 2024 to make room for more advanced 4G and 5G services, with Three to follow by the end of 2024, and O2 in 2025.
However, one in eight (13%) mobile users still don't know if their phone is 4G or 5G ready, and a further 5% say they still use a 3G handset[1], according to new research from Uswitch.com.
This equates to 2.7 million Brits who could be without access to mobile data if they do not upgrade their device or follow the steps advised by their provider.[2]
Most consumers use a 4G or 5G enabled mobile device, so can rest assured that their service will continue as normal. The 3G switch-off will mainly impact the internet for customers using older mobile devices and services, and calls and texts will still be available to all mobile devices.
Elderly mobile users may be more likely to be affected, with nearly a quarter (24%) of people aged 75+ not being sure if their phone is 4G or 5G ready, and a further 7% saying they still use a 3G handset[4]. Consequently, nearly a third (32%) of people feel concerned that elderly relatives might be left disconnected by the 3G switch-off.[5]
Over the coming months, providers will be getting in touch with customers across the country who may be affected to let them know their options - a vital move as four in ten (43%) people are not even aware the switch-off is coming.[3]
The research also suggests that mobile network providers may come up against some resistance to change. In fact, only 19% of people whose phone is not or may not be 4G/5G ready said they would not be willing to upgrade their handset, while 21% said they would simply opt to not use the internet on their phone.[6]
All the main network operators - Vodafone, EE, Three and Virgin Media O2 - are taking steps to make sure consumers won’t be impacted, including special helplines and support for vulnerable customers. See the following table to find out when the changes will happen and where to go for additional information: