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'SAMENA Daily' - News

NCC tasks mobile telecom providers on quality service, harps on customers’ rights

The Nigerian Communication Commission (NCC) has asked the telecoms service providers, MTN Nigeria Limited , Airtel Communication and Vmobile Nigeria Limited to ensure Nigerians are getting effective services.

While speaking at the fourth edition of Conversation-Village Square Dialogue, the NCC Director, Consumer Affairs Bureau, Mr. Alkasim Umar, said that the objectives of the meeting was to educate consumers on their rights, adding that consumers had the right to report unfair services by any telecommunications companies.

Umar said that the constitutional responsi bilities of NCC was to protect the interest of consumers by ensuring that they get value for their money.

He said that the outreach event will provide a face -face interaction with NCC ,service providers and the telecoms consumers ,this he said will help to improve the relationship between consumers and service providers and it will enhance productivity in the industry.

In his remarks the Lamido of Adamawa, Dr. Barkindo Aliyu Mustapha, urged NCC to order all telecom companies to cut down their charges .

Mustapha, who was represented by the spokeman of the Adamawa Emirate Council Prof. Abba Tahir, noted that the high charges by the telecoms companies should be controll edby NCC, in line with what is obtainable in other countries.

“We are aware of the increased petroleum products price and other items in the market,but the telecoms operators should know that the salaries of Nigerians remain the same,”he said.

He said that one of the major responsibilities of NCC is to protect consumers and that the agency should be seen doing their constitutional duties.

She disclosed that calcium carbide contains two toxic chemicals namely arsenic; and phosphorus, and when mixed with water, it produces acetylene gas, which is injurious to humans.

In her presentation, the Director, Food Safety and Applied Nutrition; Mrs. Eva Edwards, disclosed that the world has data of 600 million cases of foodborne illnesses, with 91 million of them recorded in Africa, which has led to 137,000 deaths. She also noted that over 200,000 Nigerians die annually from the consumption of unsafe foods.



Source: https://guardian.ng/news/ncc-tasks-mobile-telecom-providers-on-quality-service-harps-on-customers-rights/

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